Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Troy Garcia

Pahrump,NV

Summary

Professional with deep expertise in operational leadership and strategic development. Proven ability to drive organizational success through effective team collaboration and adaptability. Strong skills in process optimization, resource management, and decision-making. Known for reliability and results-driven approach.

Overview

25
25
years of professional experience

Work History

Consultant/Volunteer

Self-employeed
01.2022 - Current
  • Frequently inspected production area to verify proper equipment operation.
  • Devised and implemented processes and procedures to streamline operations.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.

President of Operations

NLV Subway Inc.
01.2000 - 12.2022
  • Drove continuous improvement initiatives across the organization, promoting a culture of excellence in all aspects of business operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Cultivated a high-performance culture rooted in accountability, transparency, trustworthiness, and continuous learning to drive company success.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Managed financial, operational and human resources to optimize business performance.
  • Improved team performance by providing consistent mentoring, coaching, and professional development opportunities.
  • Represented organization at industry conferences and events.
  • Monitored key business risks and established risk management procedures.
  • Maintained P&L and shouldered corporate fiscal responsibility.

Director of Operations

Subway Sandwich Shops Inc.
01.2000 - 09.2018
  • Monitored budget and utilized operational resources.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Championed a culture of continuous improvement, empowering employees to identify and address inefficiencies or areas for potential growth proactively.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Stanley High School
Scottsdale, AZ
08-2024

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Deposit and withdrawal management
  • Transaction processing
  • Listening and comprehension
  • Cash handling expertise
  • Sales and Cross-selling
  • Conflict resolution
  • Cash drawer balancing

Accomplishments

Step Club-Board Member 2023-Present

FAF Board Member Subway Market 137

2 -3Yr Terms 2016-2022

Timeline

Consultant/Volunteer

Self-employeed
01.2022 - Current

President of Operations

NLV Subway Inc.
01.2000 - 12.2022

Director of Operations

Subway Sandwich Shops Inc.
01.2000 - 09.2018

High School Diploma -

Stanley High School

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Troy Garcia