Troy Gerland
Pflugerville,TX
Summary
Experienced manager with a proven track record of energizing and leading dynamic teams to success. Cultivates a collaborative company culture that encourages team members to voice questions, concerns, and innovative ideas, driving organizational growth. Skilled in building and motivating high-performing teams that consistently surpass goals. Proficient in creating a positive work environment that fosters teamwork, creativity, and professional development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facilities Maintenance Technician
United Heritage Credit Union
02.2023 - Current
- As the facilities maintenance technician, I oversee all work orders for all branches. I decide if I'll fix or if I need to schedule a vendor. I then monitor the vendor while onsite at all locations. My job duties include
- Ensure all PM's are met
- Inspect buildings and create work orders
- Meet with vendors / monitor
- Complete work orders
- Manage construction sites
- Protect the brand and image of company
Facilities Maintenance Operations Manager
Goodwill Central Texas
11.2019 - 08.2022
- This position has 4 roles involved. - Maintenance Manager - This position manages 5 Techs that service the 48 different goodwill location throughout Central Texas. We are responsible for all service calls and also all outsourced vendor contact for issues we need to bid out.
- - Facilities Manager - This position manages all permits, City inspections, and controls all contracts we are associated with any of our locations.
- Operations Manager - This position oversees all construction, upgrades to any of our facilities. Collects all informations and reports updates to anyone involved in the project. Ensuring the contractor or vendor is meeting deadlines.
Retail Project Manager
Goodwill Central Texas
01.2018 - 11.2019
- The retail project Manager position was created for me to take on a new role with Goodwill. I took over all projects that were related to the 38 retail locations in the central texas area. I was also the individual that would open up all new locations. My duties are outlined below;
- - Design and draw the retail layout in new locations
- - Kaizen all production rooms
- - Approved all external ordering (Office depot, Matera, Bishops, Grand and Benedicts and Granger.
- - Managed a team of 18 people to produce the product for the new locations
- - Basic maintenance in Retail locations
- - Largest achievement - Opened 5 locations in 2019, most locations were opened within 4 days after receiving the CO from contractor. Everything from Fixture build to Product set.
Admin/Tech
Network Solutions Inc
01.2016 - 05.2019
- This position was to help a friend build his network business. We started off with no staff and doing all work on the side or after our day jobs. In 2017 we were able to hire on 10 more techs and built up a client list for them to continue to have steady work.
- In 2018 we were able to get contract with home builders and contractors to allow our company to bid on locations. In May of 2019 I was offered a better position with Goodwill, I am currently still a consultant with this company.
Sr Store Manager
Goodwill Industries of Central Texas
02.2016 - 01.2018
- Sr. Manager - This is an area manager position. I currently have three stores that I oversee. One of the three stores is my home location that I am the GM. The other two locations I am the area manager over.
- - Responsible for the financial requirements of all locations.
- - Cover all internal and external complaints
- - Staffing
- - invoices
- - Inventory of all new items
- - Open and close store
- - Review financial documents
- - Keep store's payroll in line with sales
- - scheduling of all employees
- - Hire and Term when necessary
- - Keep track of daily and monthly sales.
- - Create action plans to improve stores
- - Build teams - Evaluate all employees
- - Train team members to advance in the company
- - Multi - unit management
- - Managed up to 96 employees, opens all of the new stores.
- - I have developed methods to make the openings smooth and hassle free.
- - I have been able to build strong teams that succeed, after I move on to the next store.
- - Leadership (Servant) Problem Solving, Time Management, Strategic Thinking, Multitasking, Financial Responsibility, Ethics.
- - Manage multiple locations and conduct store Visits weekly
- - Attend direct reports meeting every other week.
- - Ensure locations meet and execute all new directives
- - Ensure all staffing needs are handled
- - Training new managers
- - Creating new processes to improve production efforts
Com Tech III
Comcast
01.2015 - 02.2016
- Assessed conditions of cable services in houses
- Reduced number of repeat calls
- Trained and Mentored 5 new hires
- Achieved employee of the quarter twice
- Maintained top 5% of technicians in the Houston region
Retail Manager
Goodwill
02.2009 - 10.2014
- Open and close store
- Review financial documents
- Keep store's payroll in line with sales scheduling of all employees
- Hire and Term when necessary
- Keep track of daily and monthly sales.
- Create action plans to improve stores
- Build teams - Evaluate all employees
- Train team members to advance in the company
- Multi - unit management
- Managed up to 75 employees opens all of the new stores.
- I have developed methods to make the openings smooth and hassle free.
- I have been able to build strong teams that succeed, after I move on to the next store.
- Leadership (Servant) Problem Solving, Time Management, Strategic Thinking, Multitasking, Financial Responsibility, Ethics.
Project Manager
United States Air Force
01.2007 - 04.2008
- Managed multiple projects at once.
- Detailed reports for the commander.
- Created Excel spreadsheets to help organize the warehouse and keep track of what we currently had in stock.
- Managed communication projects on three installations.
Assistant Manager
Sonic
02.2004 - 01.2007
- Open and close location
- Inventory
- Food order
- Hiring/ Terminations
- Opened two locations
- Store trainer.
Education
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University of Phoenix
Austin, TXBachelor of Science - Business Management
St Edwards University
Austin, TX01.2017
Strategic Leadership - Operations Management
St Edwards University
Austin, TX01.2016
Skills
- Microsoft Office
- Management
- Team Player
- Team Building
- Retail Management
- Key Holder
- Facilities Management
- Operations Management
- Facilities Maintenance
- Team Management
- Employee Evaluation
- Loss Prevention
- Budgeting
- Strategic Planning
- Profit & Loss
- Process Improvement
- Interviewing
- Project Management
- Conflict Management
- Store Management Experience
- Customer support
- Military Experience
- Merchandising
- Office Management
- Leadership
- Plumbing
- Sales
- Project management software
Certification
- OSHA 30, October 2020 to September 2028
- Driver's License, October 2020 to September 2028
Additional Information
Skills in cash handling, closing, communication, conflict resolution, financial responsibility, hiring, inventory, leadership, loss prevention, Excel, MS Office, multitasking, operations management, payroll, problem solving, recruiting, sales, scheduling, spreadsheets, strategic thinking, time management, training.
Military Service
United States Air Force, A1C
Assessments
- Filing & Organization, Proficient, 03/21
- Office Manager, Proficient, 03/21
- Forklift Safety, Proficient, 03/21
- Customer Service, Proficient, 03/21
- Business Math, Proficient, 03/21
- Outside Sales, Proficient, 03/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Facilities Maintenance Technician
United Heritage Credit Union
02.2023 - Current
Facilities Maintenance Operations Manager
Goodwill Central Texas
11.2019 - 08.2022
Retail Project Manager
Goodwill Central Texas
01.2018 - 11.2019
Sr Store Manager
Goodwill Industries of Central Texas
02.2016 - 01.2018
Admin/Tech
Network Solutions Inc
01.2016 - 05.2019
Com Tech III
Comcast
01.2015 - 02.2016
Retail Manager
Goodwill
02.2009 - 10.2014
Project Manager
United States Air Force
01.2007 - 04.2008
Assistant Manager
Sonic
02.2004 - 01.2007
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University of Phoenix
Bachelor of Science - Business Management
St Edwards University
Strategic Leadership - Operations Management
St Edwards University
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