Troy Gilbert
Anderson,SC
Summary
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Cyber Security and Automation Analyst
Cyber Solutions
09.2023 - Current
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Work with our 24/7 security operations center to prevent major cybersecurity events from becoming disasters.
- Worked with our Microsoft support team to improve security feature rollout, M365 multifactor, Azure AD and conditional access.
- Played key role in on-going network design, reevaluation and optimization to keep pace individual clients growth
- Communicated regularly with customers concerning data exchange and technology integration.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Identify repetitive tasks and processes that can be automated to improve efficiency
- Integrate automation solutions with existing systems and infrastructure
- Rewst
- Lead on-site emergency response efforts to ensure an efficient recovery window following major cybersecurity breach
IT Consultant
Window Depot Of The Upstate
03.2021 - Current
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed clear specifications for project plans using customer requirements.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Designed a new network topology to better suit the growing demands of this small business and handle multiple desktops, servers, CRM applications, VOIP phones and digital signage displays.
Incident Response Technician
Singing River Hospital
08.2023 - 09.2023
- Analyzed security situations to define issues and quickly employed appropriate response action
- Served as a key member of the incident response team, coordinating recovery efforts during an actual disaster
- Worked to quickly restore IT services and data access, minimizing downtime and impact on the organization
- Maintained detailed documentation of disaster recovery processes, configurations, and procedures.
- Worked closely with IT staff, management, and other stakeholders to ensure that disaster recovery objectives are met
- Conducted training sessions and awareness programs to educate IT staff about new security products and measures in place
Level I Technician
Cyber Solutions
06.2023 - 09.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Wrote and revised maintenance procedures.
- Worked with project managers to coordinate setup activities and ensure smooth operations for our over 300+ clients
Break / Fix Technician
Cyber Solutions
02.2022 - 06.2023
- Assessed customer's desktop and laptops to find cost effective hardware solutions.
- Worked with vendors to find warranty and repair solutions for products not easily obtainable by Cyber Solutions.
- Spoke with every walk in customer on how to best fix Microsoft, Windows, macOS, and other random hardware issues and escalated to higher tier techs when needed.
Education
Master of Science - Cybersecurity - Policy Track
Georgia Institute of Technology
Atlanta, GA05.2026
Bachelor of Science - Cybersecurity, Emphasis in Political Science
Lander University
Greenwood, SC05.2024
Skills
- Disaster Response
- Providing Briefings
- Emergency Response Coordination
- Effective Planning
- Computer Security
- Data Integrity
- EDR Analysis
- Audit Risk Management
- Network Operations
- Client Assessments
- Emergency Preparedness
- Client Support
- Active Directory
- Compliance (HIPPA, CMMC, NIST)
- Networking Analysis and Implementation
- Threat Locker certified Cyber Hero
Timeline
Cyber Security and Automation Analyst
Cyber Solutions
09.2023 - Current
Incident Response Technician
Singing River Hospital
08.2023 - 09.2023
Level I Technician
Cyber Solutions
06.2023 - 09.2023
Break / Fix Technician
Cyber Solutions
02.2022 - 06.2023
IT Consultant
Window Depot Of The Upstate
03.2021 - Current
Master of Science - Cybersecurity - Policy Track
Georgia Institute of Technology
Bachelor of Science - Cybersecurity, Emphasis in Political Science
Lander University
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