TROY GILLIAM
Lost Pines, TX,Texas
Summary
Dynamic manager with a proven track record at Perfectionist Lawn Care, excelling in team leadership and strategic planning. Enhanced service delivery through effective staff training and optimized operations, achieving significant improvements in client satisfaction. Skilled in complex problem-solving and time management, driving operational efficiency and fostering a high-performance culture.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Manager
Perfectionist Lawn Care
07.2011 - Current
- Oversaw daily operations, ensuring quality lawn care services delivered efficiently.
- Developed training programs for staff, enhancing team skills and service delivery.
- Implemented scheduling system, optimizing route efficiency and client satisfaction.
- Managed budgeting processes, aligning financial resources with operational goals.
Street Sweeper Operator
Cityofaustin
07.2010 - Current
- Operated street sweeping equipment to maintain cleanliness and safety of city roadways.
- Conducted routine maintenance checks on sweeping machinery to ensure optimal performance.
- Collaborated with team to develop efficient routes for effective debris collection and removal.
- Monitored environmental conditions and adjusted operations accordingly to enhance efficiency.
- Trained new operators on safety protocols and equipment operation best practices.
- Implemented process improvements that reduced operational downtime during sweeper maintenance.
- Ensured compliance with local regulations regarding waste disposal and environmental protection standards.
- Provided feedback to management on equipment performance and suggested enhancements for future upgrades.
Tire Technician 2
Rentatire
06.2010 - 01.2012
- Installed and repaired tires using specialized equipment and tools.
- Conducted thorough inspections to ensure tire safety and performance standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate inventory of tire stock and ordered supplies as needed.
Customer Service Lead
Adesa Auctions
06.2009 - 05.2010
- Led customer service team, enhancing operational efficiency and improving response times.
- Developed training programs for new hires, fostering skill development and team cohesion.
- Implemented quality assurance processes, ensuring adherence to company standards in customer interactions.
- Analyzed customer feedback trends, driving improvements in service delivery and client satisfaction.
Education
High School Diploma -
Windham
Huntsville, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Strategic planning
Accomplishments
Since I been working for the cityofaustin I been trained on the tractor
trailer,dead animal truck. bucket truck, and the high lift
Timeline
Manager
Perfectionist Lawn Care
07.2011 - Current
Street Sweeper Operator
Cityofaustin
07.2010 - Current
Tire Technician 2
Rentatire
06.2010 - 01.2012
Customer Service Lead
Adesa Auctions
06.2009 - 05.2010
High School Diploma -
Windham