Troy Goguen

Creating roof flashing from a work order which include, operating a forklift to remove material from the shelf, using a hydraulic brake to cut the material to proper dimensions, programming and using CNC brake to form flashing with proper dimensions and angles.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Creat roof flashing from a work order which include, using a forklift to get material off the shelf, cutting metal to correct dimensions on a hydraulic shear, programming the machine to make proper dimensions and forming flashing on a CNC brake, and ensuring a quality product with proper dimensions for our customers.

• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Trained new team members on company policies and customer service best practices.
• Implemented process improvements that enhanced customer satisfaction and streamlined operations.
• Collaborated with cross-functional teams to ensure seamless communication and service delivery.
• Managed high-volume call traffic while maintaining professionalism and accuracy in responses.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.