Troy Goodrick
Fredericksburg,VA
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
7
7
years of professional experience
Work History
Crew Lead
Inflatable Jump Rentals
03.2024 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
- Established a positive work environment by promoting team collaboration and open communication.
- Mentored junior team members, fostering career growth and development opportunities.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
Land Surveyor Crew Chief
Merestone Land Surveying
11.2020 - Current
- Use AutoCAD to create detailed maps from raw field data.
- Set up precise measurement and control equipment.
- Measured and marked property lines and key topographic features.
- Followed local, regional and national guidelines for land surveying.
- Ensured legal compliance by conducting thorough research into property ownership, easements, and zoning regulations.
- Entered legal descriptions, lot sizes and other data into online databases through CAD interfaces.
- Performed field calculations to complete assessments.
- Conducted topographic surveys to assist in the design of infrastructure improvements.
- Improved land survey accuracy by implementing advanced GPS and GIS technologies.
- Employed GPS technology to pinpoint baseline, meridian, tier and range coordinates defining boundaries of township residential lots.
- Read and used topographical data to complete analysis of land plots and roadways.
- Coordinated survey crew activities and oversaw field operations.
- Completed large-scale boundary surveys for commercial and residential projects, enhancing client satisfaction.
- Fostered a positive work environment that encouraged collaboration among team members while adhering to safety standards.
- Increased project efficiency through effective coordination with utility companies, government agencies, and other stakeholders during the planning stages.
- Assessed individual survey project needs and planned workflows.
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Provided exceptional customer service by addressing client concerns promptly and effectively throughout each project phase.
- Enhanced team productivity by providing training and mentorship on industry best practices and survey techniques.
- Evaluated crew workloads and available resources to prepare schedules and equipment allocations.
- Guided field crews on proper survey methods and techniques.
- Followed local, regional and national surveying guidelines.
- Reviewed and checked survey, subdivision and parcel maps to verify compliance with laws.
- Coordinated surveys to establish accurate legal boundaries for properties.
- Trained and directed assistants to complete professional surveys of different types of properties.
- Researched previous property information and compared to current findings.
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
Maintenance Technician
Turner Pools
05.2020 - 11.2020
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
Cinema Crew Member
Regal Entertainment
01.2018 - 05.2019
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Facilitated effective communication between staff members through regular meetings and updates, fostering a cohesive work environment that promoted teamwork.
- Assisted with scheduling and coordinating staff shifts to ensure adequate coverage during peak times, optimizing workforce efficiency.
- Participated in ongoing training programs to stay current on industry best practices and enhance overall job performance.
- Handled cash transactions with accuracy and efficiency, ensuring proper accounting procedures were followed at all times.
- Assisted in the efficient operation of concession stands, contributing to increased sales and profitability.
- Managed crowd control during peak hours by directing guests to appropriate seating areas, minimizing disruptions and enhancing the overall moviegoing experience.
- Contributed to inventory management by accurately tracking stock levels and placing orders when necessary, preventing product shortages or overstocking issues.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Maintained cleanliness and organization of theater facilities, ensuring a safe and enjoyable experience for guests.
- Assisted with keeping venue safe, clean and presentable for guests.
- Ensured compliance with local regulations by monitoring age restrictions for certain films, protecting the cinema from potential fines or penalties.
- Partnered with team members to complete venue opening and closing checklists.
- Provided exceptional customer service at box office by quickly processing ticket sales and providing accurate information on showtimes and movie details, resulting in high levels of guest satisfaction.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Customer Service Representative
Domino's Pizza
04.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts -
Averett University
Danville, VAHigh School Diploma -
Chancellor High School
Fredericksburg, VA06.2018
Skills
- Team Management
- Motivational Leadership
- Training and mentoring
- Task Delegation
- Reporting capabilities
- Safety Guidelines
- Safety protocols and procedures
- Work Order Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Multitasking and Organization
- Documentation And Reporting
- Job Site Evaluation
Timeline
Crew Lead
Inflatable Jump Rentals
03.2024 - Current
Land Surveyor Crew Chief
Merestone Land Surveying
11.2020 - Current
Maintenance Technician
Turner Pools
05.2020 - 11.2020
Cinema Crew Member
Regal Entertainment
01.2018 - 05.2019
Customer Service Representative
Domino's Pizza
04.2017 - 12.2017
Bachelor of Arts -
Averett University
High School Diploma -
Chancellor High School
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