Troy Gore
Summary
To provide the highest level leadership in emergency management, risk reduction and public safety in a safe, effective, and efficient manner for the safety of civilians, co-workers, and subordinates under my supervision. To also remain a persistent leader eager to lead and grow organizations that I am blessed to serve. Lastly, to maintain skillfulness in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership by sustaining a collaborative agenda with relentless work ethic.
Overview
36
36
years of professional experience
Work History
Incident Safety Officer (Deputy Chief)
City Of Philadelphia Fire Department
04.2019 - Current
- Responded to several multi-alarm events as the city's incident safety officer to monitor, direct, and enforce safety tactics and procedures for responders, civilians, and the environment.
- Served as the City's Incident Safety Officer during the Covid-19 pandemic.
- Served as the City's Incident Safety Officer during various political protests.
- Served as the City's Incident Safety Officer during the George Floyd and other Black Lives Matter Protests.
- Improved overall departmental safety by efficiently coordinating fire and emergency response tactics with city Division Chiefs serving as Incident Commanders.
- Enhanced open-communication between team members to maintain safety during major emergency events.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback by conducting after action reports after each event.
- Boosted team morale through recognition training programs, resulting in higher productivity levels during emergency events to prevent and reduce accidents and injuries of departmental members and civilians
- Formed a committee of Philadelphia Fire Department leaders, the 911 Coordinator of the City of Philadelphia, and Motorola to coordinate the evaluation our city-wide fire department personal radios to reduce the number of accidental activations.
- Updated departmental operation procedures for Safety Officer.
- Partnered with the Department of Environmental and Occupational Health at the Dornsife School of Public Health at Drexel University, to participate as a consultant/contributor in the FEMA project "Fire Service Diversity, Equity, and Inclusion: A roadmap for Recruitment, Retention, and Advancement" for fire services across the nation.
- Partnered with the Department of Environmental and Occupational Health at the Dornsife School of Public Health at Drexel University, to participate as a consultant/contributor for the FIRST Center: "Sexual and Gender Minority Resource Guide for Emergency Medical Services."
- Formulated the Philadelphia Fire Department's policy of how to prevent the spread of COVID 19 in fire houses throughout the city.
- Established study groups to assist and help more minorities (people of color and women) obtain promotional opportunities on the Philadelphia Fire Department.
- Partnered with Enon Tabernacle Baptist Church and the Young Abrahams to have fire department resources visit the church to educate the youth on career goals in public safety.
- In 2022, I partnered with Temple University Football Program to solicit and install smoke alarms in North Philadelphia near the area where the city suffered 12 fire fatalities. We conducted this community service on the day of their funerals after I partnered with my Pastor, the Rev. Dr. Alyn E. Waller, as he preached their eulogies.
- In 2023, I partnered with Temple University Football Program to solicit and install smoke alarms in North Philadelphia communities to promote fire safety and prevention. This was also used as a recruitment tool to recruit Temple University Football Program to become members of the Philadelphia Fire Department.
Division Chief (Deputy Chief)
Philadelphia Fire Dept.
03.2016 - 04.2019
- Facilitating the training, supervision, and management of a Field Operation Division consisting of six Battalions, 36 fire stations, and up to 150 fire service personnel who provides excellent emergency care to the citizens of Philadelphia including but not limited to; emergency service, emergency medical care, fire protection, and fire prevention education.
- Increased division efficiency by streamlining processes and implementing innovative strategies.
- Led a team of six Battalion Chiefs to achieve division goals and maintain high standards of performance.
- Enhanced communication within the division through regular meetings, updates, and training sessions.
- Collaborated with other departments to develop cross-functional initiatives for organizational success.
- Mentored junior staff members, providing guidance and support for their professional growth and development.
- Managed budgets and resources effectively, ensuring fiscal responsibility within the division.
- Established performance metrics to track progress towards division objectives and drive continuous improvement.
- Developed strategic plans in alignment with organizational goals, setting clear expectations and priorities for the division.
- Promoted a culture of excellence by recognizing outstanding achievements and fostering collaboration among team members.
- Implemented risk management strategies to identify potential issues early on, mitigating threats to project timelines or deliverables.
- Championed innovation by encouraging creative problem-solving techniques amongst team members.
- Initiated community partnerships with citywide youth sports programs, faith base institutions, and high schools to boost targeted recruitment efforts to provide job opportunities to inner city youth to help curve community violence.
- Conducted thorough analyses of safety and leadership trends to inform decision-making processes within the division.
- Assisted the department to optimize resource allocation by identifying opportunities for cost reduction while maintaining high-quality outputs.
- Delivered successful projects on time and within budget constraints, demonstrating strong leadership skills throughout each phase.
- Built lasting relationships with external partners, expanding opportunities for collaboration across various industries.
- Resolved conflicts swiftly and professionally, fostering an environment of trust, diversity, equity, and inclusion within the team dynamic.
- Gathered valuable community insights via social media platforms to enhance community service offerings tailored toward the needs Philadelphia residents.
- Established and lead a Departmental Task-force in which we partnered with the City of Philadelphia License and Inspections Department to research, document, and evaluate abandon structures throughout the City of Philadelphia which are a danger to fire departmental members, civilians, and the environment. Through this study, all first responders (upon dispatch) are now notified if their response location is dangerous or if there are dangerous facilities near the area of dispatch. This improved overall productivity levels by implementing technology solutions that streamlined workflows across the Department and City.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Implemented comprehensive training operations, inspections and performance evaluations.
- Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
- Directed work of over 150 firefighters engaged in extinguishing fires.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Conducted periodic Battalion Chief written performance evaluations and completed written recommendations on probationary firefighters.
- Optimized fire services management with introduction of new systems, policies, procedures and tools.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified and network with national fire departments to help us streamline how we serve the City of Philadelphia to improve EMS and fire service operations and efficiency.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Managed processes for tracking and monitoring department performance.
Director of Fire Prevention/Public Information Officer
Philadelphia Fire Department
12.2014 - 03.2016
- As a Deputy Chief In 2015, I led my Fire Prevention Unit to enhanced the City of Philadelphia Community Engagement endeavor by aggressively establishing community fire and safety training programs for our communities. This endeavor helped reduce citywide fire deaths from 32 in 2014 to 12 in 2015 which is the lowest total of yearly recorded fire deaths in the history of the Philadelphia Fire Department.
- Partnered with 6ABC and the Salvation Army to install a record number of smoke alarms in residential households throughout the city.
- Submitted an innovative idea to the Executive Team to address the need of us helping families during and after fire events to obtain housing and/or shelter and other necessities to help them recover. This innovative idea was soon adopted and budgeted by the City of Philadelphia which developed into Community Action Teams that now responds to every residential fire incident throughout the city.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Served as the Public Information Officer for the 2015 Amtrak train derailment.
Director of Training (Deputy Chief)
Philadelphia Fire Dept
04.2013 - 12.2014
- Supervised my team train all departmental Fire Captains and Chiefs to obtain their Incident Safety Officer Certificates.
- Supervised and Directed the Fire Service Instructors who were detailed to teach and assist high school students at Randolph High School to become Emergency Medical Technicians upon graduation which gives them civil service points to be used to obtain employment with the Philadelphia Fire Department.
- Supervised and directed 2 cadet fire service EMT entry classes which had Randolph High School graduates as students.
- Led the creation of engaging e-learning modules, offering employees flexible learning options.
- Conducted in-depth needs assessments to identify skill gaps and develop targeted training initiatives.
- Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.
- Collaborated with departmental leadership to align training goals with organizational objectives.
- Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
- Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
- Spearheaded the transition from in-person to virtual training events due to changing workplace conditions.
- Championed an ongoing professional development culture within the organization that encouraged continuous learning opportunities for staff members.
- Facilitated effective communication between trainees and company management, fostering open dialogue about individual progress and areas of improvement.
- Coordinated cross-functional efforts to address unique challenges faced by different departmental units through tailored training solutions.
- Implemented a robust system for tracking employee progress throughout various stages of their career, identifying opportunities for further growth or skill enhancement when necessary.
- Continuously updated knowledge of industry trends and best practices in adult learning theory, incorporating new methodologies into existing programs as needed.
- Promoted a supportive environment that fostered collaboration, creative problem-solving, and a shared commitment to professional excellence among all team members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed field training to enhance participants' skills.
- Directed training programs and development paths for managers and supervisors.
- Managed new employee orientation training process for more than 2200 employees each year.
- Coordinated technical training and personal development classes for staff members.
- Implemented new learning strategies depending upon employees' skill levels.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Coordinated and prioritized required training courses for 120 employees.
- Conducted training courses and prepared videos for long-term use.
- Created in-depth training manual for all new hires.
- Developed surveys to identify training needs based on projected production processes and changes.
- Tested all training software and hardware prior to commencing training programs.
- Served as the family liaison officer for Lieutenant Joyce Craig (posthumous) line of duty death in 2014 and served as the key announcer at her funeral.
Battalion Chief
Philadelphia Fire Department
10.2010 - 04.2013
- Implemented data-driven strategies to reduce property loss and damage in the community due to fires and other emergencies.
- Conducted thorough incident investigations to identify root causes and determine necessary corrective actions for future prevention.
- Promoted a culture of continuous improvement within the department by encouraging feedback from all personnel and prioritizing ongoing training opportunities.
- Established strong relationships with local government officials, community groups, and businesses to increase engagement and support for fire department initiatives.
- Spearheaded innovative recruitment efforts that resulted in a more diverse workforce better representing the communities served by the battalion.
- Served as an effective liaison between firefighters under my command and upper-level administration to address concerns promptly while still upholding department policies and procedures.
- Maintained high levels of readiness by regularly evaluating equipment inventory, personnel training, and overall resource availability within the battalion.
- Demonstrated strong leadership in high-pressure situations, successfully guiding teams through complex emergency incidents while minimizing risks to both responders and civilians.
- Contributed to successful public education initiatives designed to increase community awareness of fire prevention measures and general safety practices.
- Exemplified a commitment to excellence throughout my tenure as Battalion Chief, consistently receiving positive performance evaluations for my ability to deliver results within challenging environments.
- Supervised and coordinated tactical methodology used in resolving emergencies and other situations.
- Reviewed fire reports and payroll entries of station officers to verify accuracy and completeness.
- Coordinated fire prevention inspections and pre-planned activities of department.
- Developed scheduling and coordination of shift staffing levels, changes and activities.
- Determined how to deploy personnel during periods requiring special fire department response and assigned activities.
- Performed frequent station inspections and drafted reports and plans for issues of importance.
- Implemented comprehensive training operations, inspections and performance evaluations.
- Optimized fire services management with introduction of new systems, policies, procedures and tools.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Directed work of 34 firefighters engaged in extinguishing fires.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
Fire Captain
Philadelphia Fire Department
12.2005 - 03.2010
- Developed strong relationships with community leaders, fostering trust and collaboration for public safety initiatives where I held coat and book-bag drives each year in Southwest Philadelphia and North Philadelphia for inner city youth.
- Coordinated and partnered with the various artist in the city to paint murals on several fire stations to improve plight and remove graffiti.
- Partnered with Christ International Baptist Church, the Hospital of University of Pennsylvania and Bown Shoprite in Southwest Philadelphia to organize and receive food donations so that we can have a community cookout at the fire station on 65th and Woodland Streets where residents came and receive HIV testing and health screening exams.
- Spearheaded a fire prevention campaign within the community, reducing property damage and personal injuries from preventable fires.
- Promoted fire safety awareness within the community by organizing and participating in public outreach events, such as open houses and safety presentations.
- In 2009, I received the Black Rose Award from the Sigma Gamma RhoSorority for my community fire in fire safety and prevention.
- Conducted thorough post-incident analysis, identifying areas for improvement in both tactics and equipment usage.
- Led a team of firefighters in extinguishing hazardous material fires, minimizing environmental impact and potential harm to nearby residents.
- Increased overall departmental efficiency by regularly evaluating and updating standard operating procedures as needed.
- Collaborated with local schools to implement fire safety education programs, empowering students with life-saving knowledge.
- Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
- Streamlined equipment maintenance processes, ensuring rapid deployment during emergency situations without compromising safety standards.
- Delivered timely incident reports to senior leadership, providing accurate data for budgetary decisions and policy development purposes.
- Facilitated interdepartmental training exercises that fostered teamwork between firefighters, paramedics, and law enforcement officers on scene management techniques.
- Championed mental health initiatives among firefighters, establishing support networks for stress management and emotional wellbeing.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Compiled and maintained log books, run reports and training records.
- Directed work of 5 firefighters engaged in extinguishing fires.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Made daily inspections of facilities and equipment.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Inspected buildings to determine fire risk and advise owners on prevention methods.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
- Prepared and adjusted schedules to cover demand.
- Served on the Fire Department Recruitment Team where I hit the corners, barber shops, high schools, faith base institutions, and even concerts to encourage inner civilians to sign uo and take the fire service entry exam.
- Partnered with Club Valiants Inc., various churches and city recreation centers throughout the city to become educational hubs where citizens can come and study and practice taking the entry exam to become Philadelphia Firefighters.
- Partnered with Club Valiants Inc, to deliver turkey baskets and toys to inner city families and shelters throughout the city.
Fire Lieutenant
Philadelphia Fire Department
06.2002 - 07.2005
- Developed strong working relationships with community leaders for better emergency response coordination.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
- Championed public education initiatives on fire safety, reducing the number of preventable fires within the community.
- Cultivated a culture of continuous improvement through ongoing professional development opportunities for firefighters under my supervision.
- Evaluated personnel performance regularly, providing constructive feedback and identifying individual strengths to match skill sets with appropriate assignments.
- Promoted diversity within the department by advocating inclusive hiring practices and fostering an environment of mutual respect among personnel.
- Prepared reports of fires, equipment and personnel.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Compiled and maintained log books, run reports and training records.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Made daily inspections of facilities and equipment.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
Mail Carrier
United States Postal Service
08.1994 - 04.1997
- Responsible for sorting and delivering of U.S. mail
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Food Preparation Worker
United States Navy
09.1987 - 08.1994
- Served in the Gulf War
- Was rewarded a Navy Achievement Medal and a National Defense Service Medal from the US Navy.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
- Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
Education
No Degree - Various Fire And EMS Training Initiatives.
Philadelphia Fire Academy
Philadelphia, Pa.Various Courses - Fire Service
National Fire Academy
Emmittsburg, Md.Master of Arts - Homeland Security
Saint Joseph's University
Philadelphia, Pa.05.2013
Bachelor of Science - Emergency Management Leadership
Philadelphia University
Philadelphia, Pa.08.2011
No Degree - Carl Holmes Executive Development Institute
Clark Atlanta University & Dillard University
Atlanta, Ga. and New Orleans06.2008
Bucks County Community College Public Safety Training Center
Bucks County, Pa.03.2007
No Degree - Culinary Arts
United States Navy Mess School
San Diego, Ca.02.1988
High School Diploma -
Abraham Lincoln High School
Philadelphia, Pa.08.1987
Skills
- Emotional intelligence
- Time management
- Emergency Response Coordination
- Report Writing
- Dispatcher Collaboration
- Report Preparation
- Community Relations
- Emergency Response
- Emergency and Non-Emergency Response
- Rule Enforcement
- Strategic Planning
- Leadership abilities
- Policy development
- Effective communication
- Budgeting and finance
- Multitasking
- Cross-functional collaboration
- Organizational skills
- Decision making
- Customer service
- Technical expertise
- Innovation and creativity
- Critical thinking
- Team building
- Public speaking
- Risk assessment
- Problem solving
- Adaptability
- Change management
- Performance management
- Data analysis
- Resource allocation
- Project management
- Staff training
- Attention to detail
- Interpersonal skills
- Conflict resolution
- Project Planning
- Improvement Plan Knowledge
- Disaster Recovery Planning
- Analytical Thinking
- Process Improvement
- Process Analysis
- Logistics Coordination
- Idea Development and Brainstorming
- Program Evaluation
- Quantitative Skills
- Project Restructuring
Awards
Naval Achievement Medal National Defense Service Medal Philadelphia Fire Department Unit Citation Award Four promotions (Fire Lieutenant, Fire Captain, Battalion Chief) in 15 years with the Philadelphia Fire Dept
Extracurricular Activities
Associate Minister at Enon Tabernacle Baptist Church Head Football Coach Cheltenham High School
Additional Information
- Associate Minister at Enon Tabernacle Baptist Church
- Head Football Coach Cheltenham High School
- Received several Philadelphia Fire Department Unit Citation Awards throughout my career.
Timeline
Incident Safety Officer (Deputy Chief)
City Of Philadelphia Fire Department
04.2019 - Current
Division Chief (Deputy Chief)
Philadelphia Fire Dept.
03.2016 - 04.2019
Director of Fire Prevention/Public Information Officer
Philadelphia Fire Department
12.2014 - 03.2016
Director of Training (Deputy Chief)
Philadelphia Fire Dept
04.2013 - 12.2014
Battalion Chief
Philadelphia Fire Department
10.2010 - 04.2013
Fire Captain
Philadelphia Fire Department
12.2005 - 03.2010
Fire Lieutenant
Philadelphia Fire Department
06.2002 - 07.2005
Mail Carrier
United States Postal Service
08.1994 - 04.1997
Food Preparation Worker
United States Navy
09.1987 - 08.1994
No Degree - Various Fire And EMS Training Initiatives.
Philadelphia Fire Academy
Various Courses - Fire Service
National Fire Academy
Master of Arts - Homeland Security
Saint Joseph's University
Bachelor of Science - Emergency Management Leadership
Philadelphia University
No Degree - Carl Holmes Executive Development Institute
Clark Atlanta University & Dillard University
Bucks County Community College Public Safety Training Center
No Degree - Culinary Arts
United States Navy Mess School
High School Diploma -
Abraham Lincoln High School
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