TROY GOSSAGE
Savannah,GA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
21
21
years of professional experience
Work History
General Manager 2
Sodexo
01.2020 - 01.2023
- Managed a diverse team of 35 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Zero finding for TJC survey standards.
Food Service Manager 2
Sodexo
01.2018 - 01.2020
- Provides oversight of food and nutrition activities for a 580-bed acute care hospital.
- Shares team leadership responsibilities for 100+ staff.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Assistant Manager
Aladdin Food Service
01.2017 - 01.2018
- Company Overview: For 40 years, Aladdin Food Management Services has been creating unique culinary experiences for students, faculty, patients, residents and guests throughout the Mid-Atlantic, Midwest and Northeast region of the United States.
- Responsible for providing day-to-day operational support for this government services account.
- Responsibilities included planning and supervision of retail dining as well as hiring, training, scheduling and performance management for food service personnel.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Patient Services Manager
Compass Group / Morrison Healthcare
01.2016 - 01.2017
- Company Overview: Morrison’s culture is uniquely geared to foster innovation for the food and people serve, then to quickly transform those ideas into unrivaled programs and disciplines.
- Responsible for patient food service operations including oversight of a team of 18 (including 3 supervisors).
- Provided goal setting, implementation and training for patient services 'Dining on Call' system.
- Performed weekly tray audits to ensure 45-minute order-to-delivery window was adhered to.
- Consistently met or exceeded tray audit goals.
- Morrison’s culture is uniquely geared to foster innovation for the food and people serve, then to quickly transform those ideas into unrivaled programs and disciplines.
General
Tenet Healthcare
01.2010 - 01.2016
- Provided oversight of 3 units ranging from 41 to 120 beds within the South Carolina Market.
- Led a team of 7 direct reports including supervisors and managers.
- Increased revenue by more than 30% through extensive marketing and community outreach efforts.
- Increased patient satisfaction YOY ensuring that metrics were consistently at or above expectations.
- Implemented and delivered '7 weeks to better health' seminars, partnering with doctors and clinical staff.
Personal Chef/Baker
Memorial University Medical Center
01.2009 - 01.2010
Production Manager
HMA St. Cloud Regional Hospital
01.2007 - 01.2009
Dietary Assistant Manager
HCA Raulerson Hospital
01.2002 - 01.2007
Education
Certificate of Technical Studies - CDM, CFPP
Indian River State College
Ft. Pierce, FLCertificate of Technical Studies - Culinary Arts
Indian River State College
Ft. Pierce, FLSkills
- Expense tracking and analysis
- Employee onboarding and training
- Policy formulation
- Collaborative team management
- Operational streamlining
- Quality control management
Timeline
General Manager 2
Sodexo
01.2020 - 01.2023
Food Service Manager 2
Sodexo
01.2018 - 01.2020
Assistant Manager
Aladdin Food Service
01.2017 - 01.2018
Patient Services Manager
Compass Group / Morrison Healthcare
01.2016 - 01.2017
General
Tenet Healthcare
01.2010 - 01.2016
Personal Chef/Baker
Memorial University Medical Center
01.2009 - 01.2010
Production Manager
HMA St. Cloud Regional Hospital
01.2007 - 01.2009
Dietary Assistant Manager
HCA Raulerson Hospital
01.2002 - 01.2007
Certificate of Technical Studies - Culinary Arts
Indian River State College
Certificate of Technical Studies - CDM, CFPP
Indian River State College
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