Troy Gould

Responsibilities:

• Supervision and support for up to 16 IAM Analysts and Engineers
• 24x7 System Security, Availability, Maintenance, and Support
• User Account and Access Support
• SOX Audit Controls – Development and Execution
• IAM Systems modernization and enhancements
• Personnel development and training
• Budget and Vendor Management
• IAM Administration, Documentation, and Process Development

Accomplishments:

• Managed large-scale IAM modernization projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Increased efficiency and effectiveness of SOX controls using tools and automation.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Improved customer satisfaction by reducing response time and increasing collaboration with stakeholders.
• Managed budget effectively, achieving financial objectives while maintaining strict control over expenditures.
• Collaborated with business partners to evaluate IAM vendor offerings critically and select the most appropriate partners for delivering the desired results at optimal costs.