Summary
Work History
Education
Skills
Personal Information
Volunteer Experience
Timeline
CustomerServiceRepresentative

Troy Gray

Houston,TX

Summary

To leverage my goal-oriented mindset, strong customer service background, and passion for exceeding company targets in a challenging role that utilizes my extensive experience as a Customer Service Representative, Medical Claims Analyst, and Bank Teller. As a highly resourceful and competent professional with over 6 years of experience working with customers in diverse environments, my objective is to contribute to an organization's success by delivering exceptional service and building strong relationships with clients while driving positive results.

Work History

CUSTOMER SERVICE REPRESENTATIVE

FIS Call Center
  • Effectively manage a high volume of incoming phone calls
  • Assess and address customers' needs to ensure optimal satisfaction
  • Cultivate enduring relationships and establish trust with customer accounts through proactive and engaging communication
  • Deliver accurate, valid, and comprehensive information utilizing appropriate methods and tools
  • Resolve customer complaints promptly, offering suitable solutions and alternatives within designated time frames, and diligently follow up to ensure resolution
  • Maintain meticulous records of customer interactions, diligently process customer accounts, and proficiently handle relevant documentation
  • Adhere to prescribed communication procedures, guidelines, and policies to ensure consistent and exemplary customer service.

MEDICAL CLAIMS ANALYST

Assurant Health
  • Conduct thorough adjudication of income medical claims to ascertain their eligibility and validity
  • Process approved claims promptly and accurately, ensuring compliance with internal, state, and federal regulations
  • Initiate outbound calls and/or dispatch system-generated letters to obtain essential information necessary for finalizing the claim
  • Maintain meticulous documentation of claim processing activities and ensure proper filing of related documents
  • Collaborate with internal teams to resolve complex claim issues and provide exceptional customer service
  • Continuously seek opportunities to improve claim processing efficiency and accuracy.

Education

BACHELOR'S DEGREE OF SCIENCE - SOCIOLOGY

University of Wisconsin Oshkosh
Oshkosh, WI
05.2020

Skills

  • Active listening skills
  • Great customer service
  • Attention to detail
  • Positive attitude
  • Time management
  • Building customer loyalty
  • Interpersonal skills
  • Patience
  • Problem Solving
  • Communication
  • Great problem solving skills
  • Microsoft Office skills
  • Microsoft word skills
  • (MS Excel, PowerPoint, Word)

Personal Information

Title: ADMINISTRATION PROFESSIONAL

Volunteer Experience

  • Lupus Foundation of America Walk
  • Volunteer Work at Innovative Senior Living

Timeline

CUSTOMER SERVICE REPRESENTATIVE

FIS Call Center

MEDICAL CLAIMS ANALYST

Assurant Health

BACHELOR'S DEGREE OF SCIENCE - SOCIOLOGY

University of Wisconsin Oshkosh

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Troy Gray