Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Troy Graziadei

Dallas,TX

Summary

Dedicated and experienced Bar Manager with a demonstrated history of exceeding customer expectations and driving revenue growth. A passionate leader who effectively communicates with staff and customers to create a welcoming and lively atmosphere. Skilled in creating innovative drink concepts and organizing successful events. Possesses a strong understanding of inventory management, staff training, and customer service. Committed to implementing effective systems and processes to optimize bar operations and profitability. Proven ability to multitask, solve problems, and maintain a high level of professionalism. Ready to bring creativity and expertise to a dynamic team in delivering exceptional experiences to bar patrons.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bar Manager

Bottled Blonde
08.2018 - 03.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
  • Followed strict recipes and drink measurements to minimize product used.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Bar Manager

Dirks Bentleys Whiskey Row
04.2015 - 07.2018
  • Responsible for opening and closing the venue
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Developed unique events and special promotions to drive sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Assistant General Manager

Goodwood Tavern
03.2013 - 04.2015
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

General Manager

Firehouse
03.2010 - 02.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

General Manager

PCL
03.2006 - 02.2010
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Associate of Science -

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

Skills

  • Verbal and Written Communication
  • Aloha POS
  • Rpower POS
  • Cocktail Knowledge
  • Supplier Contract Negotiation
  • Skilled in Mediation
  • Labor Cost Controls
  • Strategic Planning
  • Bar Promotional Planning
  • Marketing and Sales
  • Supply Ordering
  • Staff Scheduling
  • Wine and Liquor Expertise
  • Team Leadership

Certification

TABC Certified

Texas Food Safety Manager Certification


References

Chris Carpenter

General Manager, Bottle Blonde, Dallas, TX

(480)297.9888


Mike Massof

Assistant Manager, Bottle Blonde, Dallas, TX

(480)628.0452


Josh Snyder

General Manager, Goodwood Tavern, Scottsdale, AZ

(480)343.5850


Quinn Goldsberry

Owner, Goodwood Tavern, Scottsdale, AZ

(480)452.5652


Justin Massey

Regional Manager, Lucid Entertainment Group, Scottsdale, AZ

(480)232.9182


Jason Horton

Owner, Rooster's Travern, Scottsdale, AZ

(480)229.5776

Timeline

Bar Manager

Bottled Blonde
08.2018 - 03.2023

Bar Manager

Dirks Bentleys Whiskey Row
04.2015 - 07.2018

Assistant General Manager

Goodwood Tavern
03.2013 - 04.2015

General Manager

Firehouse
03.2010 - 02.2013

General Manager

PCL
03.2006 - 02.2010

Associate of Science -

Maricopa Community Colleges - Scottsdale Community College

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Troy Graziadei