Troy Gross

Met with clients to plan their events at the park

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Generated new leads through networking and attending industry events.
• Negotiated contracts with clients and developed relationships with key personnel.
• Collaborated with cross-functional teams to identify and address customer needs.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.
• Used customer insights to develop innovative sales strategies to increase sales.
• Follow up with clients accounts to ensure accurate posting of charges and collecting payments

• Collected room deposits, fees, and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Completed late check-ins and directed guests to rooms and facilities.
• Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
• Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
• Created and managed accurate occupancy forecasts and budgets.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Developed and implemented promotional strategies to increase occupancy.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.