Troy Hamm
Houston,TX
Summary
Reliable professional with robust foundation in transportation and logistics, excelling in timely deliveries and customer service. Proven ability to adapt to dynamic schedules and collaborate with team members to achieve seamless operations. Known for strong navigation skills and commitment to safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Route Driver
United Rentals (Reliable Onsite Services)
01.2020 - Current
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Inspected and loaded delivery trucks and picked up customer returns.
- Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
- Increased safety awareness with thorough pre-trip and post-trip vehicle inspections, addressing any issues promptly.
- Enhanced customer satisfaction by providing timely and professional services at job sites.
- Streamlined communication between dispatchers and the team during operations for optimal efficiency.
- Played an active role in promoting workplace safety by participating in regular safety meetings and training sessions.
- Ensured job site safety by adhering to company guidelines and OSHA standards during all operations.
- Demonstrated expertise in operating various types of pump trucks, increasing versatility and adaptability on diverse job sites.
- Met or exceeded all safety requirements on job sites, minimizing the risk of accidents and injuries during pump truck operation tasks.
- Promoted environmental sustainability by adhering to strict environmental regulations while operating pump trucks on designated job sites.
Independent Courier
Act Fast Delivery
05.2024 - 12.2024
- Enhanced delivery efficiency by optimizing routes and maintaining strict adherence to schedules.
- Collaborated with dispatchers to coordinate efficient pickup and delivery schedules, maximizing productivity throughout the day.
- Maintained a clean and organized vehicle, ensuring a professional appearance while representing the courier service during pickups and deliveries.
- Implemented GPS tracking tools to optimize navigation accuracy, enhancing overall service quality.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Managed delivery route for optimal use of time and fuel.
- Obtained signatures for delivery documents and packages.
CDL Route Driver
Texas Outhouse
05.2016 - 12.2019
- Demonstrated strong problem-solving skills while handling unexpected challenges that arose during daily operations on the road.
- Achieved fuel efficiency goals through careful monitoring of vehicle performance and adherence to recommended maintenance schedules.
- Developed strong relationships with regular customers along assigned routes, leading to increased loyalty and repeat business.
- Adapted quickly to changes in route assignments due to unforeseen circumstances or last-minute requests from management.
- Filled out load paperwork and DOT-mandated log books.
Independent Courier
Diligent Delivery
03.2016 - 03.2017
- Enhanced delivery efficiency by optimizing routes and maintaining strict adherence to schedules.
- Collaborated with dispatchers to coordinate efficient pickup and delivery schedules, maximizing productivity throughout the day.
- Maintained a clean and organized vehicle, ensuring a professional appearance while representing the courier service during pickups and deliveries.
- Maintained accurate records of delivered packages, aiding in smooth business operations and client billing processes.
- Facilitated clear communication with customers regarding estimated delivery times and any potential delays or issues that arose during transit.
- Resolved customer inquiries promptly by addressing concerns or directing them to appropriate personnel when needed, contributing positively towards a high level of customer satisfaction.
- Handled fragile items carefully during transportation, resulting in minimal damage claims from clients.
Independent Medical Courier
Data Rush Couriers
08.2014 - 03.2016
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
- Assisted in training new couriers, sharing best practices for safe and efficient deliveries.
Senior Food Service Specialist
Fluor International
08.2008 - 03.2016
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.
- Applied knowledge of macronutrients and micronutrients to prepare healthy meals.
- Maintained proper temperatures during storage, cooking and serving.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Developed specialized menus for guests with dietary restrictions to ensure their dining satisfaction.
- Increased kitchen staff efficiency through effective delegation of tasks and responsibilities.
- Improved food safety standards by consistently maintaining a clean and organized workspace.
- Prepared components for foods such as soups, entrees and side dishes.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Managed menu planning, food and supply purchases and inventory coordination.
- Assisted in menu development, incorporating feedback from guests and staying current on industry trends.
- Reduced food waste by implementing proper portion control techniques in meal preparation.
- Kept surfaces, tools and equipment clean and sanitized.
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
Education
High School Diploma -
Forest Brook Senior High
Houston, TX06-2006
Skills
- Excellent customer service
- Strong work ethic
- Vehicle inspections
- Vehicle maintenance knowledge
- Professional appearance
- Current TWIC cardholder
- GPS and route planning
- Load securing techniques
Certification
- Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Training – U.S. Department of Health & Human Services.
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration (TSA).
Languages
English
Native or Bilingual
Timeline
Independent Courier
Act Fast Delivery
05.2024 - 12.2024
Service Route Driver
United Rentals (Reliable Onsite Services)
01.2020 - Current
CDL Route Driver
Texas Outhouse
05.2016 - 12.2019
Independent Courier
Diligent Delivery
03.2016 - 03.2017
Independent Medical Courier
Data Rush Couriers
08.2014 - 03.2016
Senior Food Service Specialist
Fluor International
08.2008 - 03.2016
- Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Training – U.S. Department of Health & Human Services.
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration (TSA).
High School Diploma -
Forest Brook Senior High
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