Troy Hanson
Mercedes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Security Guard
Llano Grande Lake Park Resort
Mercedes, TX
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Monitored CCTV cameras and alarm systems for security breaches.
Business Owner
Fly By Nyt Consulting
01.2013 - 09.2020
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Warehouse Manager
American West Cruise Company
05.2008 - 12.2012
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Phlebotomist
The Vancouver Clinic
02.2006 - 05.2008
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Phlebotomy
Clark College
Vancouver, WASkills
- Task Delegation
- Incident Response
- Issue Resolution
- Verbal and Written Communication
- Work Planning and Prioritization
- Staff Management
- Negotiation and Persuasion
Timeline
Security Guard
Llano Grande Lake Park Resort
01.2024 - Current
Business Owner
Fly By Nyt Consulting
01.2013 - 09.2020
Warehouse Manager
American West Cruise Company
05.2008 - 12.2012
Phlebotomist
The Vancouver Clinic
02.2006 - 05.2008
Phlebotomy
Clark College
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