Troy Harrison
Houston
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Interim General Manager
Greenway Council Of Co-Owners
11.2023 - Current
- Fostered positive workplace environment conducive toward collaboration among diverse staff members; this led in turn towards higher job retention rates overall within organization itself.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reduced operational costs by identifying inefficiencies, implementing cost-saving measures, and monitoring results.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee evaluations, and contract details.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
Director of Operations
Greenway Council Of Co-Owners
01.2009 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Defined, implemented, and revised operational policies and guidelines.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Interim General Manager
Greenway Council Of Co-Owners
04.2020 - 02.2021
- Enhanced residents satisfaction by addressing concerns promptly, implementing improvements based on feedback, and maintaining open lines of communication.
- Managed cross-functional teams for successful project completion, ensuring timely delivery and high-quality outputs.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Mortgage Loan Officer
The Mili Group
07.2007 - 12.2009
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Provided support during audits to ensure compliance with federal and state regulations, contributing to a strong company reputation.
- Explained very technical financial information to applicants in easy to understand language.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Buyer Manager, Sales
GSI Commerce / Ashford.com
02.1999 - 06.2007
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Represented company at national and regional trade shows.
- Led procurement team by training staff and overseeing purchasing decisions.
Supervisor
Greenway Council Of Co-Owners
06.1993 - 12.1999
- Improved resident satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Motivated and trained employees to maximize team productivity.
- Developed strong relationships with residents to better understand their requirements and tailor services accordingly.
Education
No Degree - Business Administration And Management
University of Houston - Downtown
Houston, TXSkills
- New Business Development
- P&L Administration
- Expense Control
- Customer Relationship Management
- Hiring and Onboarding
- Relationship Building
- Budget Administration
- Client Relations
Certification
- Licensed Realtor (2013- Current)
Timeline
Interim General Manager
Greenway Council Of Co-Owners
11.2023 - Current
Interim General Manager
Greenway Council Of Co-Owners
04.2020 - 02.2021
Director of Operations
Greenway Council Of Co-Owners
01.2009 - Current
Mortgage Loan Officer
The Mili Group
07.2007 - 12.2009
Buyer Manager, Sales
GSI Commerce / Ashford.com
02.1999 - 06.2007
Supervisor
Greenway Council Of Co-Owners
06.1993 - 12.1999
No Degree - Business Administration And Management
University of Houston - Downtown
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