Summary
Overview
Work History
Education
Skills
Timeline
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Troy Hawkins

Deltona

Summary

Dynamic and results-oriented professional with extensive experience in customer service, stock management, and social media engagement. Proven track record of enhancing customer satisfaction, streamlining operations, and collaborating effectively with teams. Skilled in utilizing a wide range of software tools, including Microsoft Office Suite, Salesforce, and Dynamics 365. Demonstrates strong problem-solving abilities, adaptability, and leadership skills. Committed to delivering high-quality service, and achieving operational excellence. Reliable Customer Service Representative with strong problem-solving skills to work effectively and productively with diverse customers and individual needs.

Overview

8
8
years of professional experience

Work History

Call Center Representative

AquaCal
Saint Petersburg
06.2024 - 04.2025
  • Answered inbound and outbound calls from customers and pool companies.
  • Data entry.
  • Assisted customers with proper pool heater care/maintenance, and set up service calls for technicians to repair units.

Customer Service Rep for Intouch Cx

Netflix, Traeger grills, Broadridge, Hollister
Clearwater
01.2020 - 04.2024
  • Provided attentive and reassuring support to customers via social media platforms, calls, chats, and emails.
  • Performed detailed troubleshooting to identify and resolve customer issues.
  • Maintained high levels of patience and professionalism in customer interactions.
  • Demonstrated excellent communication skills in both inbound and outbound calls.
  • Provided comprehensive support to shareholders, facilitating stock sales and purchases, simplified stock transfer processes for shareholders, improving client satisfaction, explained complex legal documents clearly, ensuring shareholder understanding, and managed significant financial transactions with accuracy and integrity.

Stocker/Sales Associate

Walmart
12.2018 - 12.2019
  • Efficiently unloaded stock trucks, meeting tight deadlines
  • Enhanced store organization and product accessibility for customers
  • Collaborated effectively with team members to manage heavy workloads
  • Demonstrated strong multitasking and organizational skills in a high-demand environment

Crew Member

Wendy's
08.2017 - 11.2018
  • Expedited food preparation and delivery, enhancing customer satisfaction
  • Managed cash transactions accurately under high-pressure conditions
  • Maintained cleanliness and food safety standards, ensuring a safe dining environment
  • Demonstrated exceptional multitasking abilities in a fast-paced setting
  • Cultivated patience and effective communication in customer interactions

Education

High School -

Coatesville Area High School
Coatesville, PA

Skills

  • Customer service
  • Problem solving
  • Microsoft Office
  • Social Media Management
  • Stock Management
  • Financial transactions
  • Technical Support
  • Team collaboration and communication
  • Food safety
  • Inventory management
  • Data entry
  • Social media support
  • Conflict resolution
  • Technical support
  • Troubleshooting

Timeline

Call Center Representative

AquaCal
06.2024 - 04.2025

Customer Service Rep for Intouch Cx

Netflix, Traeger grills, Broadridge, Hollister
01.2020 - 04.2024

Stocker/Sales Associate

Walmart
12.2018 - 12.2019

Crew Member

Wendy's
08.2017 - 11.2018

High School -

Coatesville Area High School

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Troy Hawkins