Troy Herald
Fairborn,OH
Summary
Detail-oriented and versatile professional with experience in customer service, production coordination, and manufacturing. Proven ability to manage fast-paced environments as a server, ensuring customer satisfaction and efficient operations. Skilled in supporting production teams as a production assistant, coordinating tasks, maintaining schedules, and managing equipment. Experience as a manufacturing Intern with a focus on process improvement, quality control, and team collaboration. Strong communication, organizational, and problem-solving skills, adaptable to various roles and industries.
Overview
3
3
years of professional experience
Work History
Server
Longhorn Steakhouse
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Production Assistant
Nathan Peppers Films LLC
09.2021 - 02.2023
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Manufacturing Intern
JBK Manfucturing & Development Co.
06.2022 - 08.2022
- Shadowed experienced professionals from various departments gaining knowledge about best practices related to their respective functional area expertise domains.
- Improved manufacturing efficiency by optimizing production processes and implementing lean principles.
- Processed incoming and outgoing shipments while maintain accurate records of all transactions
- Tracked and monitored inventory levels while reporting any discrepancies such as: damaged products and misplaced
products
Education
Bachelor of Arts - Communications
Wright State University
Dayton, OH12.2025
Skills
Strong Work Ethic
Exceptional customer service
Guest Engagement
Time Management
Teamwork and Collaboration
Problem-Solving
Flexible and Adaptable
Timeline
Server
Longhorn Steakhouse
02.2023 - Current
Manufacturing Intern
JBK Manfucturing & Development Co.
06.2022 - 08.2022
Production Assistant
Nathan Peppers Films LLC
09.2021 - 02.2023
Bachelor of Arts - Communications
Wright State University