Troy Hess
Palmetto,FL
Summary
*Positive, resourceful individual with knack for problem-solving and delivering high-quality work. Knowledgeable about plumbing systems and tools, combined with strong technical acumen and hands-on skills. Dedicated to ensuring efficient and reliable service, contributing to customer satisfaction and operational success.
*Offering solid foundation in plumbing principles and keen interest in learning and developing in this environment. Brings ability to quickly grasp new techniques and apply practical skills effectively. Ready to use and develop problem-solving and technical skills in plumbing and customer service role.
*Developed practical skills in hands-on environment, focusing on diagnosing and resolving technical issues efficiently. Looking to transition into new field, leveraging expertise in troubleshooting and customer service. Committed to applying transferrable skills to contribute to team success and operational excellence. *Diligent service plumber/commercial plumbing manager with comprehensive background in plumbing services, including troubleshooting and repair. Proven record of solving complex plumbing issues and maintaining high customer satisfaction. Demonstrated expertise in pipe installation and maintenance, as well as effective problem-solving skills.
*Professional plumber with hands-on experience in providing high-quality plumbing services. Skilled in diagnostics, repairs, installations, and maintenance of plumbing systems. Strong focus on team collaboration and achieving results, with reliability and adaptability to changing needs. Known for excellent problem-solving skills, customer service, and attention to safety. *Dependable service plumber, dedicated team player and top performer consistently meeting project deadlines and budget goals. Knowledgeable about importance of quality work and preventive maintenance. Over 20 years of experience in residential and commercial plumbing.
*Personable Plumber possessing strong work ethic and desire to provide quality workmanship to residential customers. Experienced installer of new fixtures and piping systems for renovations.
*Skilled service plumber/ gas certified plumber with experience in assembling and installing pipes, boilers and other large industrial equipment. Proven ability to troubleshoot and repair emergency issues. Works well both independently and as part of team.
*Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
*Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
*Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer service position. Ready to help team achieve company goals.
*Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in plumbing/ costumer role.
*Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
*Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
*Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Service Plumber
Terrys Plumbing Service
09.2023 - 11.2024
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Offered guidance and training to junior team members.
- Boosted revenue with upselling additional services based on individual client needs.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Selected type and size of piping required for each project.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Developed strong relationships with suppliers, negotiating favorable pricing agreements for materials and supplies.
- Enhanced workplace safety by adhering to industry best practices and conducting regular safety training sessions for staff members.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
- Reduced response times by effectively scheduling appointments and managing daily workloads.
- Inspected structures to avoid any obstruction and delays throughout project.
- Optimized workflow processes by leveraging technology solutions such as mobile apps for job tracking and invoicing purposes.
- Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Increased repeat business through exceptional customer service and follow-up communications.
- Obtained precise results by performing accurate hydrotesting.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
- Contributed to team success by sharing expertise in specialized areas such as backflow prevention device installation or trenchless pipe repair methods.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Complied with state plumbing codes throughout duration of each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Read blueprints to determine appropriate materials and procedures for each project.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Fabricated piping pieces and components in line with design specifications for each system.
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Cut and drilled holes in walls to permit passage of pipes.
- Planned pipe system layout, installation and repair according to specifications.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Prepared budgets and estimated costs for potential work on piping systems.
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
- Provided expert guidance on best practices for database management, contributing significant value-add to interdepartmental collaborations requiring specialized knowledge on specific systems or platforms.
- Optimized workflow management, resulting in faster completion of assignments and increased customer satisfaction.
- Collaborated with cross-functional teams to identify areas for process improvement and implement necessary changes.
- Boosted team productivity by providing comprehensive training and support to new data entry personnel.
- Streamlined communication channels between departments, fostering collaboration and facilitating smooth data transfer operations.
- Increased departmental flexibility by cross-training staff members in various skill sets, enabling seamless transitions during peak workload periods or employee absences.
- Maximized customer satisfaction levels by proactively addressing concerns related to data accuracy, timelines, or other service-related issues as they arose throughout project lifecycles.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Provided valuable insights on potential areas of improvement within existing workflows, resulting in increased productivity rates across teams.
- Exhibited excellent time management skills, prioritizing tasks according to deadlines without compromising accuracy levels.
- Demonstrated strong attention to detail through accurate input of alphanumeric information from various sources.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
- Increased overall efficiency by identifying and reporting system issues that hindered smooth data entry operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Service Plumber/Field Service Technician/Project Estimator
Plumbing Today
02.2021 - 08.2023
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Boosted revenue with upselling additional services based on individual client needs.
- Offered guidance and training to junior team members.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Selected type and size of piping required for each project.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Developed strong relationships with suppliers, negotiating favorable pricing agreements for materials and supplies.
- Enhanced workplace safety by adhering to industry best practices and conducting regular safety training sessions for staff members.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
- Reduced response times by effectively scheduling appointments and managing daily workloads.
- Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
- Optimized workflow processes by leveraging technology solutions such as mobile apps for job tracking and invoicing purposes.
- Inspected structures to avoid any obstruction and delays throughout project.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Increased repeat business through exceptional customer service and follow-up communications.
- Obtained precise results by performing accurate hydrotesting.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
- Contributed to team success by sharing expertise in specialized areas such as backflow prevention device installation or trenchless pipe repair methods.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Complied with state plumbing codes throughout duration of each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Read blueprints to determine appropriate materials and procedures for each project.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Fabricated piping pieces and components in line with design specifications for each system.
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Cut and drilled holes in walls to permit passage of pipes.
- Planned pipe system layout, installation and repair according to specifications.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Prepared budgets and estimated costs for potential work on piping systems.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Developed and implemented customized service plans to meet customer needs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Led cross-functional team to address recurring technical issues, resulting in permanent fix and significantly reducing warranty claims.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Facilitated seamless software upgrades for clients, ensuring compatibility and minimal operational disruption.
- Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
- Improved team efficiency with introduction of mobile documentation system, allowing for real-time updates on service tasks.
- Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Implemented energy-efficient solutions during routine maintenance, contributing to clients' operational savings.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Increased bid success rate by developing a thorough understanding of client needs during pre-bid meetings.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Conducted post-project evaluations to determine areas for improvement in future estimations.
- Utilized advanced estimation software to increase efficiency and precision in the estimation process.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
- Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
- Enhanced client satisfaction with detailed breakdowns of project costs and timelines.
- Increased project accuracy by thoroughly reviewing proposals, blueprints, and specifications.
- Reduced discrepancies in project estimates by collaborating closely with architects, engineers, and clients.
- Streamlined communication between team members by creating comprehensive status reports for ongoing projects.
- Improved overall cost management with regular monitoring of material prices and labor rates.
- Assisted sales teams in preparing persuasive presentations showcasing our company''s capabilities and competitiveness in the market.
- Contributed to company growth by identifying new business opportunities from existing clients or referrals within the industry network.
- Achieved consistent profitability on projects through diligent monitoring of actual costs against budget estimates.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
- Analyzed designs and performed accurate cost analysis.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Prepared material orders to complete projects on time and within budget.
- Analyzed buildings to prepare estimates for [Type] work.
- Prepared bids and proposals to submit to clients and secure new business.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Attended project meetings to provide updates and insights on project costs.
- Monitored project progress to identify and address changes in project scope or budget.
- Evaluated subcontractor bids to obtain best value for projects.
- Analyzed plans and specifications to identify scope and cost of projects.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
- Provided expert guidance on best practices for database management, contributing significant value-add to interdepartmental collaborations requiring specialized knowledge on specific systems or platforms.
- Optimized workflow management, resulting in faster completion of assignments and increased customer satisfaction.
- Collaborated with cross-functional teams to identify areas for process improvement and implement necessary changes.
- Boosted team productivity by providing comprehensive training and support to new data entry personnel.
- Streamlined communication channels between departments, fostering collaboration and facilitating smooth data transfer operations.
- Increased departmental flexibility by cross-training staff members in various skill sets, enabling seamless transitions during peak workload periods or employee absences.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Provided valuable insights on potential areas of improvement within existing workflows, resulting in increased productivity rates across teams.
- Exhibited excellent time management skills, prioritizing tasks according to deadlines without compromising accuracy levels.
- Demonstrated strong attention to detail through accurate input of alphanumeric information from various sources.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
- Increased overall efficiency by identifying and reporting system issues that hindered smooth data entry operations.
- Supported other departments as needed, demonstrating adaptability and versatility in handling varied assignments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Service Plumber/Assistant Commercial Manager
Aqua Plumbing & Air
05.2013 - 11.2019
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Offered guidance and training to junior team members.
- Boosted revenue with upselling additional services based on individual client needs.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Selected type and size of piping required for each project.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Developed strong relationships with suppliers, negotiating favorable pricing agreements for materials and supplies.
- Enhanced workplace safety by adhering to industry best practices and conducting regular safety training sessions for staff members.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
- Reduced response times by effectively scheduling appointments and managing daily workloads.
- Optimized workflow processes by leveraging technology solutions such as mobile apps for job tracking and invoicing purposes.
- Inspected structures to avoid any obstruction and delays throughout project.
- Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Increased repeat business through exceptional customer service and follow-up communications.
- Obtained precise results by performing accurate hydrotesting.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
- Contributed to team success by sharing expertise in specialized areas such as backflow prevention device installation or trenchless pipe repair methods.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Complied with state plumbing codes throughout duration of each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Read blueprints to determine appropriate materials and procedures for each project.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Fabricated piping pieces and components in line with design specifications for each system.
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Cut and drilled holes in walls to permit passage of pipes.
- Planned pipe system layout, installation and repair according to specifications.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Prepared budgets and estimated costs for potential work on piping systems.
- Reviewed contractual agreements for compliance with company policies, industry standards, and legal requirements.
- Implemented risk mitigation strategies, effectively minimizing potential issues during project execution.
- Collaborated with stakeholders to develop tailored solutions addressing unique challenges while adhering to budget restrictions.
- Evaluated potential investment opportunities by conducting thorough due diligence and assessing potential risks.
- Mentored junior team members by sharing expertise in commercial management practices and offering guidance on career development plans.
- Enhanced client relationships by providing exceptional service and maintaining consistent communication.
- Negotiated favorable terms in contracts with suppliers for reduced costs without compromising quality or delivery timelines.
- Conducted comprehensive market research to identify trends, gain insights, and inform strategic planning decisions.
- Increased revenue growth by actively pursuing and acquiring new clients within the targeted industry sectors.
- Strengthened team collaboration, fostering a positive work environment with open communication and regular feedback sessions.
- Streamlined contract negotiation processes for improved efficiency and faster deal closings.
- Established strong working relationships with key clients by demonstrating transparency, dependability, and professionalism.
- Improved resource allocation by analyzing historical data and adjusting staffing levels accordingly.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
- Provided expert guidance on best practices for database management, contributing significant value-add to interdepartmental collaborations requiring specialized knowledge on specific systems or platforms.
- Optimized workflow management, resulting in faster completion of assignments and increased customer satisfaction.
- Collaborated with cross-functional teams to identify areas for process improvement and implement necessary changes.
- Boosted team productivity by providing comprehensive training and support to new data entry personnel.
- Streamlined communication channels between departments, fostering collaboration and facilitating smooth data transfer operations.
- Increased departmental flexibility by cross-training staff members in various skill sets, enabling seamless transitions during peak workload periods or employee absences.
- Maximized customer satisfaction levels by proactively addressing concerns related to data accuracy, timelines, or other service-related issues as they arose throughout project lifecycles.
- Improved overall efficiency with the development of standardized templates for repetitive tasks and projects.
- Reduced manual data entry errors by introducing automation tools and software solutions.
- Championed the adoption of advanced technological tools that significantly improved workflow efficiency while minimizing system downtime incidents.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Provided valuable insights on potential areas of improvement within existing workflows, resulting in increased productivity rates across teams.
- Exhibited excellent time management skills, prioritizing tasks according to deadlines without compromising accuracy levels.
- Demonstrated strong attention to detail through accurate input of alphanumeric information from various sources.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
- Increased overall efficiency by identifying and reporting system issues that hindered smooth data entry operations.
- Supported other departments as needed, demonstrating adaptability and versatility in handling varied assignments.
- Contributed to positive workplace culture by actively participating in team meetings, offering suggestions for process enhancement where appropriate.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Service Plumber/Irrigation Specialist
The Water Works Drilling Resources
01.2006 - 04.2013
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Boosted revenue with upselling additional services based on individual client needs.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Offered guidance and training to junior team members.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Selected type and size of piping required for each project.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Developed strong relationships with suppliers, negotiating favorable pricing agreements for materials and supplies.
- Enhanced workplace safety by adhering to industry best practices and conducting regular safety training sessions for staff members.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
- Reduced response times by effectively scheduling appointments and managing daily workloads.
- Inspected structures to avoid any obstruction and delays throughout project.
- Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
- Optimized workflow processes by leveraging technology solutions such as mobile apps for job tracking and invoicing purposes.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Increased repeat business through exceptional customer service and follow-up communications.
- Obtained precise results by performing accurate hydrotesting.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
- Contributed to team success by sharing expertise in specialized areas such as backflow prevention device installation or trenchless pipe repair methods.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Complied with state plumbing codes throughout duration of each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Read blueprints to determine appropriate materials and procedures for each project.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Fabricated piping pieces and components in line with design specifications for each system.
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Cut and drilled holes in walls to permit passage of pipes.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Planned pipe system layout, installation and repair according to specifications.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Prepared budgets and estimated costs for potential work on piping systems.
- Completed projects within budget constraints due to careful planning, resource allocation, and adherence to predetermined timelines.
- Strengthened client relationships through regular communication updates on project progress and scheduling changes when necessary.
- Streamlined workflow efficiency by keeping accurate records of completed work tasks, schedules, invoices, and inventory management details.
- Educated clients on proper irrigation system usage techniques to maximize effectiveness while minimizing water consumption costs.
- Developed cost-effective solutions for clients by skillfully selecting the most appropriate materials and equipment for each project.
- Ensured compliance with local, state, and federal regulations by staying current on changing laws and guidelines related to water usage and irrigation practices.
- Ensured optimal system performance through regular inspections, adjustments, and repairs of irrigation components.
- Supported team members with technical expertise on various aspects of irrigation design, installation, and maintenance processes.
- Maintained a safe work environment for both team members and clients by following strict safety protocols during all stages of project completion tasks execution.
- Increased sustainability in projects by incorporating water-saving technologies, such as drip irrigation systems and rain sensors.
- Enhanced plant health and growth for customers by optimizing water distribution patterns in their landscape.
- Provided troubleshooting assistance to colleagues when faced with challenging installations or repair scenarios involving complex issues or unfamiliar equipment types.
- Collaborated with other professionals, such as landscape architects and engineers, to develop comprehensive solutions for clients'' unique requirements.
- Improved irrigation efficiency by designing and implementing customized systems tailored to clients'' needs.
- Contributed to business growth by actively participating in marketing efforts targeting potential new clientele within target demographics or geographic areas.
- Assisted in the training and development of new team members, sharing knowledge, experience, and best practices to facilitate their growth within the company as valuable assets capable of providing high-quality services consistently over time.
- Maintained client satisfaction by providing timely and professional maintenance services for existing irrigation systems.
- Reduced water waste for clients by conducting detailed site evaluations and making appropriate recommendations.
- Delivered high-quality customer service by addressing any questions or concerns promptly and professionally.
- Kept up-to-date with industry trends and innovations through continued education courses, seminars, conferences, trade shows appearances or publications review sessions where applicable information was shared among peers or relevant stakeholders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
High School Diploma -
Southeast High School
Bradenton, FL06.1998
Skills
- Water heater repair
- Water filtration systems
- Critical thinking capacity
- Stress management strategies
- Tool and equipment operation
- Professionalism and ethics
- Continuous learning attitude
- Attention to detail focus
- Pipe cutting precision
- Decision-making confidence
- Physical stamina and strength
- Backflow prevention
- Plumbing code compliance
- Preventative maintenance planning
- Project management fundamentals
- Sewer line inspection
- Inventory management
- Waste disposal systems
- Conflict resolution techniques
- Gas line handling
- Pipe bending techniques
- Computer literacy basics
- Cross-connection control
- Septic system maintenance
- Pressure regulation
- Hydronic heating systems
- Record keeping organization
- Plumbing fixture troubleshooting
- Drain cleaning proficiency
- Water softener servicing
- Fixture installation mastery
- Pipe repair expertise
- Valve repair experience
- Video camera inspection usage
- Emergency plumbing response
- Pump installation expertise
- Soldering and brazing techniques
- Job estimation accuracy
- Safety protocol adherence
- Manual dexterity proficiency
- Skilled with both hand and power tools
- Hand and power tools
- Piping installation
- Drainage systems repair
- Remodels and new construction
- Equipment operation
- Pipe installation expertise
- Blueprint reading
- Staff management
- Blueprints
- Plumbing
- System testing
- Project management
- Troubleshooting
- Equipment monitoring
- Plumbing repairs
- Residential construction
- Emergency response
- Commercial construction experience
- Residential plumbing design
- Construction management
- Estimate preparation
- Project estimation and bidding
- Hydraulic systems maintenance
- Codes compliance
- HVAC
- Septic system installation
- Silver and soft solder expert
- Licensed pipefitter
- Manual rigging installation
- Project bids
- Active drilling well pads
- Pipefitting processes expertise
- Alteration permits
- Gas piping
- Water heater maintenance
- Sewer and domestic water lines
- ISO drawing interpretation
- Quality production
- Certified pipefitter welder
- Fixture repair
- Basic math aptitude
- Drain field placement
- MS office proficient
- Custom plumbing systems specialist
- Air and water piping
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Safety conscious
- Multitasking
- Power tool operation
- Multitasking Abilities
- Reliability
- Excellent communication
- Pipe installation
- Cost estimation
- Scope definition
- Cost control
- Design review
- Budget development
- Change order management
- Value engineering
- Construction
- Scheduling expertise
- Vendor relationships
- Project planning
- Cost reporting
- Bid preparation
- Construction cost estimates
- Scope development
- Math
- Presentation development
- Drywalling
- Foundation systems
- Accuracy and attention to detail
- Fast typing speed
- Deadline oriented
- Task delegation
- Innovation and creativity
- Data conversion
- Workflow optimization
- Remote work capabilities
Timeline
Service Plumber
Terrys Plumbing Service
09.2023 - 11.2024
Service Plumber/Field Service Technician/Project Estimator
Plumbing Today
02.2021 - 08.2023
Service Plumber/Assistant Commercial Manager
Aqua Plumbing & Air
05.2013 - 11.2019
Service Plumber/Irrigation Specialist
The Water Works Drilling Resources
01.2006 - 04.2013
High School Diploma -
Southeast High School
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