Troy Hickle
Newark,OH
Summary
Driven Retail Manager with more than 25 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Manager
G.W. Business Solutions Inc.
12.2009 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Created employee schedules to align coverage with forecasted demands.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Co-Owner
Bobby's Guitars
08.2008 - 05.2010
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed financial operations and investments to maximize profits and minimize costs.
- Evaluated suppliers to maintain cost controls and improve operations.
Store Manager
Sheets & Sons Music
06.2000 - 08.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Aircraft Maintenance
United States Air Force
Wichita Falls, TXWelding
Licking County JVS
Newark, OHHigh School Diploma -
Lakewood High School
Hebron, OH06.1985
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Complaint resolution
- Visual Merchandising
- Team Training
- Staff Management
- Team training and development
- Quality Assurance
- Operations Management
- Loss Prevention
- Employee Scheduling
- Sales Analysis
- Staff recruitment
- Process Improvements
- Operations Oversight
- Deposit Preparation
- Decision-Making
- Scheduling
- Inventory Management
- Desktops, Laptops, and Mobile Devices
Accomplishments
- Assistant Manager of the year 2010
- Manager of the year 2011
- Star Award Customer Service
Certification
- Welding Training - 1986
- Aircraft Maintenance Training - 1987
- Company Propane Dispensing Trainer- 2014-Present
- Company Propane Cylinder Recertification Trainer - 2014-Present
Timeline
Retail Manager
G.W. Business Solutions Inc.
12.2009 - Current
Co-Owner
Bobby's Guitars
08.2008 - 05.2010
Store Manager
Sheets & Sons Music
06.2000 - 08.2008
Aircraft Maintenance
United States Air Force
Welding
Licking County JVS
High School Diploma -
Lakewood High School
- Welding Training - 1986
- Aircraft Maintenance Training - 1987
- Company Propane Dispensing Trainer- 2014-Present
- Company Propane Cylinder Recertification Trainer - 2014-Present
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