Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TROY HIGH

Lawton,Oklahoma

Summary

Focused worker with multitudes of experience and a proven knowledge of conflict resolution, procedure standardization, equipment training, adaptability and ability to rapidly improve. Demonstrated consistently strong work ethic and adherence to company policy and safety procedures.

Overview

11
11
years of professional experience
1
1
Certification

Work History

City Mail Carrier

USPS
Lawton, OK
06.2022 - Current
  • Gained technical familiarity with heavy machinery and operated heavy equipment both efficiently and safely.
  • Excellent time management skills
  • Can withstand long durations of physical labor and can remain on feet for long periods of time.
  • worked daily applying outstanding critical, analytical, and problem solving skills.
  • Learned to work and collaborate with coworkers.
  • Followed all safety protocols when operating a vehicle on the job site.

Server

Bricktown Brewery
Lawton, Oklahoma
03.2021 - 06.2022
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Trained incoming staff on restaurant practices and procedures.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Server Manager

Texas Roadhouse
Lawton, Oklahoma
08.2019 - 11.2019
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule staff hours and assign duties.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility.
  • Greet guests, escort them to their seats, and present them with menus and make them feel welcome.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
  • Helped general management develop prices based on inventory costs and portion sizes
  • Oversaw food preparation and monitored safety protocols
  • Motivated staff to perform at peak efficiency and quality
  • Integrated service and team management strategies to boost business profits

Server

Texas Roadhouse
Lawton, Oklahoma
01.2018 - 11.2019
  • Check with customers to ensure that meals are correct and take action to correct any problems.
  • Provide guests with information about local areas, including giving directions.
  • Write patrons’ food and drink orders on order slips, memorize orders, and enter orders into computer systems for transmittal to kitchen staff.
  • Clean tables or counters after patrons have finished dining.
  • Explain how various menu items are prepared, describing ingredients and and cooking methods, as well as up-sell options.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Landscaping

Bedrock Nursery
Lawton, Oklahoma
05.2015 - 11.2017
  • Negotiate with customers regarding fees for landscaping, lawn service, or grounds-keeping work.
  • Provide workers with assistance in performing duties as necessary to meet deadlines.
  • Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
  • Plant and maintain vegetation through activities such as mulching, fertilizing, watering, mowing, or pruning.
  • Inspect completed work to ensure conformance to specifications, standards, and contract requirements.
  • Confer with supervisors to coordinate work activities efficiently and effectively.
  • Performed multiple landscaping tasks, including planting, watering, mulching and edging
  • Operated landscaping equipment with focus on safety and efficiency

Car Wash Attendant

Shine Car Wash
Lawton, Oklahoma
08.2013 - 10.2014
  • Mix cleaning solutions, abrasive compositions, or other compounds according to formulas.
  • Press buttons to activate cleaning equipment or machines.
  • Perform multiple tasks at once while directing cars correctly.
  • Monitor operation of cleaning machines and stop machines or notify supervisors when malfunctions occur.
  • Inspect parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations.
  • Computer Programs such as Office or Adobe products.
  • 8 years Professional mannerism and polite speaking.
  • Troubleshooting technological problems.
  • 10+ years.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations

Education

No Degree - Computer Science

Cameron University
Lawton, OK
05.2024

High School Diploma -

Lawton High School, Lawon, OK, US
Lawton, OK
05.2013

Skills

  • Self Management: have a strong sense of self discipline, setting long and short term goals for myself
  • Teamwork: Work well with others and can collaborate with coworkers in order to solve a problem or obtain a certain objective or goal
  • Reliability: Can be trusted to get objective done in the most efficient, effective, and safe way possible
  • Adaptability: Able to revise and adjust plans when an unexpected event occurs
  • Teachability: Eager and willing to take constructive criticism in order to better myself to get the job done in the best way possible
  • Mechanical Familiarity: Has experience and works well with heavy machinery and equipment
  • Critical Thinking: Has ability to analyze, identify, and solve any problem that arrives with critical thinking skills

Certification

  • Liquor License
  • Food Handler's License
  • CPR/AED Certification

Timeline

City Mail Carrier

USPS
06.2022 - Current

Server

Bricktown Brewery
03.2021 - 06.2022

Server Manager

Texas Roadhouse
08.2019 - 11.2019

Server

Texas Roadhouse
01.2018 - 11.2019

Landscaping

Bedrock Nursery
05.2015 - 11.2017

Car Wash Attendant

Shine Car Wash
08.2013 - 10.2014

No Degree - Computer Science

Cameron University

High School Diploma -

Lawton High School, Lawon, OK, US

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