TROY HINES
Columbia,MD
Summary
Motivated professional experienced in customer service and multitasking. Delivered exceptional customer experiences through strong work ethic, adaptability, and effective time management. Committed to embracing new challenges and quickly mastering skills to enhance service delivery.
Overview
21
21
years of professional experience
Work History
TECHNICIAN
Citi Roof
Columbia, Maryland
03.2019 - 09.2026
- Removed old roofing materials and installed new roofs, including tire, shingle, pvc membrane, and rubber types, ensuring quality and durability
- Installed roofing systems using various materials and techniques.
- Mixed and applied chemicals to roofing systems to enhance waterproofing and prolong lifespan
- Responded to leak calls and investigated roofs to identify and resolve issues promptly
- Inspected roofs for damage and assessed repair needs.
- Repaired and installed new gutters and downspouts on residential properties.
- Operated power tools to cut, shape, and install roofing components.
- Maintained safety protocols while working at heights and on job sites.
- Collaborated with team members to complete projects efficiently.
WAREHOUSE WORKER/ROOFER
Economic roofing
Columbia, MD
06.2012 - 02.2019
- Executed warehouse cleanup using various cleaning solutions to maintain a safe environment
- Stock the warehouse with roofing and gutter materials.
- Unload delivery trucks such as (usp, fed ex, abc roofing)
- Assisted technicians with loading trucks to ensure proper material distribution. with the proper material
- Supervise roofing crews
- Operated forklifts to move materials safely across the warehouse.
- Loaded and unloaded roofing materials from delivery trucks efficiently.
- Organized inventory to ensure easy access to products.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Collaborated with team members to streamline shipping and receiving processes.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Organized warehouse space for efficient storage of products.
ROUTE SPECIALIST
Sears routing center
Columbia
04.2005 - 04.2012
- Create efficient and safe routes for the techs
- Coordinated daily routing operations to ensure timely deliveries.
- Developed efficient route plans using specialized routing software.
- Collaborated with drivers to optimize delivery schedules and routes.
- Go over strategies to minimize the drive time and overtime for techs
- Trained new staff on routing procedures and software usage.
- Monitored vehicle performance and compliance with safety standards.
- Call customer service for techs to verify if they are home or to reschedule for service
- Answer messages directly from technicians and their supervisor
Education
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Hammond
Skills
Roof installation was completed to support durable, weather-ready structures
Leak investigation identified problem areas for targeted repair work
Power tool operation supported efficient, precise roofing performance
Customer communication kept roofing service expectations clear and consistent
Roof inspection supported accurate assessment of damage and maintenance needs
Gutter installation improved drainage and overall roof performance
Safety compliance upheld secure work practices across roofing tasks
Timeline
TECHNICIAN
Citi Roof
03.2019 - 09.2026
WAREHOUSE WORKER/ROOFER
Economic roofing
06.2012 - 02.2019
ROUTE SPECIALIST
Sears routing center
04.2005 - 04.2012
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Hammond