Troy Jacobs
Miami,FL
Summary
Seasoned Store Manager with a proven track record at 7-11, excelling in strategic planning and staff management. Successfully optimized budgets, enhancing profitability while fostering a collaborative team environment. Adept at creative merchandising and coaching, driving sales growth and operational efficiency through innovative initiatives.
Specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
Work History
Store Manager
7-11 Convenience Store (Franchise)
01.2014 - 12.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
7-11 Convenience Store (Corp)
03.2012 - 12.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Front Desk Agent
Days Inn Hotel
04.2010 - 10.2011
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Milton Hershey School
Skills
- Strategic Planning
- Policies and Procedures
- Staff Management
- Improvement initiatives
- Verbal and written communication
- Negotiation
- Creative merchandising
- Sales and Marketing
- Financial Management
- Mathematical Calculations
- Project Management
- Schedule optimization
- Coaching and Mentoring
- Business Development
- Business Administration
Timeline
Store Manager
7-11 Convenience Store (Franchise)
01.2014 - 12.2024
Assistant Store Manager
7-11 Convenience Store (Corp)
03.2012 - 12.2013
Front Desk Agent
Days Inn Hotel
04.2010 - 10.2011
High School Diploma -
Milton Hershey School
Similar Profiles
Misty BrittonMisty Britton
Assistant Store Manager at 7-11 Convenience StoreAssistant Store Manager at 7-11 Convenience Store
Kelvin PutrantoKelvin Putranto
Sales Assistant at 7-11 Convenience StoreSales Assistant at 7-11 Convenience Store
Kayla BoydKayla Boyd
Team Lead at 7-11 Convenience StoreTeam Lead at 7-11 Convenience Store
Daniel CastilloDaniel Castillo
Executive Account Manager at New Health MD of HialeahExecutive Account Manager at New Health MD of Hialeah
Jason SteinJason Stein
Head of Product at LingopalHead of Product at Lingopal