Troy Jarvis
Albuquerque,NM
Summary
Customer service is top priority. Once the customer knows that the retail associate is dedicated it makes for a better shopping experience and trustworthiness. Having knowledge for the products and the ability to assist customers helps further the sell and guarantees a returning customer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
11
11
years of professional experience
Work History
Retail Associate
AutoZone
06.2022 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs informing them if 5 purchases were made $20 or more, their next purchase will receive $20.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Construction
Clayton Albuqueque
10.2012 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
- Quality is mandatory on every job and hand having 15 plus homes each week with needing roofs to be completed, pace is also mandatory.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Prepared job sites for work plans by measuring and marking different distances.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Recognized and reported potential project challenges and assisted with solutions.
- Observed safety regulations on job sites to minimize accidents.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Gathered and disposed of worksite debris to remove safety hazards.
Education
High School Diploma -
Lancaster High School
Lancaster, TX05.2007
Skills
- Self-Directed Learning
- Cash Register Operations
- Verbal and Written Communication
- Strong Communication and Interpersonal Skills
- Inventory Replenishment
- Retail Transactions
- Constructive Feedback
- Customer Traffic Management
- Retail Knowledge
- Upselling Strategies
- Rewards Programs
- Speech Clarity
- Issue Refunds
Timeline
Retail Associate
AutoZone
06.2022 - Current
Construction
Clayton Albuqueque
10.2012 - Current
High School Diploma -
Lancaster High School