Troy Jensen

• Estimated Dates of Employment September 15, 2015 to May 15, 2016
• Organized, stored and retrieved files to enhance daily operations and support customer needs.
• Provided clerical support, addressing routine, and special requirements.
• Streamlined document processing to improve traceability.
• Performed data entry tasks accurately and efficiently, contributing to well-organized recordkeeping systems within the office environment.
• Improved office efficiency by organizing and maintaining accurate filing systems.
• Provided administrative support by creating reports and documents that contributed to efficient operations.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Supported office manager with proactive correspondence management, document coordination.

• Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
• Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
• Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
• Checked, organized and displayed inventory attractively to promote patron interest.
• Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
• Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
• Prepared all paperwork, checked identifying information and documented transactions.
• Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
• Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
• Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
• Welcomed customers to shop and offered to answer questions on merchandise.
• Assessed quality and value of incoming items and offered customers loans.

• Estimated December 1, 2016 to December 31, 2016
• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Understood and followed verbal and written instructions to complete work correctly.
• Worked alongside team to accomplish work goals according to schedule.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained organized and clean work areas at all times on job sites.
• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Prepared job sites by removing debris and setting up materials and tools.
• Performed general housekeeping and cleaning tasks.
• Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
• Promoted a positive work environment by demonstrating strong teamwork and communication skills.
• Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
• Maintained high-quality workmanship through attention to detail and adherence to industry standards.
• Utilized construction tools and machinery to effectively complete job site projects.
• Organized materials, tools, and equipment to supply team members.
• Used measuring tools such as gauges and tape measure to identify conforming parts during production.
• Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
• Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
• Identified and reported hazards on job sites to prevent accidents and injuries.
• Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
• Strengthened workplace safety culture by actively participating in safety meetings and trainings.

• Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
• Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
• Managed inventory control processes for reduced waste and optimized profit margins.
• Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
• Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
• Maintained clean, organized grill stations for hygienic, orderly food preparation.
• Cleaned and maintained kitchen equipment regularly.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
• Restocked and rotated food items according to expiry dates to minimize waste.
• Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
• Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
• Stored and handled goods correctly to maintain freshness and condition.
• Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
• Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
• Grilled meats and seafood to customer specifications.
• Provided support to crew members, facilitating quick food preparation and delivery.

• Maintained a clean and organized store environment, contributing to a positive customer experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
• Assisted customers by answering questions and fulfilling requests.
• Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
• Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
• Managed returns and exchanges, resolving customer issues promptly and professionally.
• Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.

• Estimated times of Employment: February 18, 2019 to March 11, 2020 then December 14, 2020 to July 30, 2022 then also Sept 5, 2022 to October 16, 2022
• 40-70 hours/week
• Documented calls in reports detailing incident type and course of treatment.
• Operated emergency vehicles with caution to keep patients, public and first responders safe.
• Remained level-headed and proactive during emergency situations.
• Demonstrated dedication to providing quality care through continued training and education.
• Developed strong rapport with other medical professionals to foster quality and efficient patient care.
• Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
• Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
• Rendered direct patient care by stabilizing patients and determining course of action based on triage.
• Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.

• Worked 03-17-2020 to 07-23-2020
• 70+ hours/week
• Was promoted to "Lead" position of crew for demolition and removal of parts from job sites (wind turbine sites).
• Used equipment to complete jobs quickly and correctly.
• Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
• Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
• Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
• Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
• Transported materials around construction sites to work locations.
• Promoted company's strict safety protocols for operation of machinery to reduce accidents and injuries.
• Employed heavy equipment operation best practices resulting in minimal complaints or incidents.

• Worked 08-15-2020 to 11-30-2020
• Worked 70+ hours/week
• Managed tool issuance, enabling faster response times to production needs.
• Enhanced tool room efficiency by implementing inventory management systems and procedures.
• Managed tool room staff, fostering a supportive team environment and promoting professional development.
• Regularly audited inventory levels, adjusting as needed based on fluctuations in demand from various departments within the organization.
• Conducted regular quality checks on tools, identifying any necessary repairs or replacements before they impacted production timelines.
• Efficiently resolved any tool-related issues or complaints, ensuring minimal impact on production schedules.
• Kept inventory of hand tools and gauges calibrated for use.
• Monitored incoming and outgoing tools to track locations.
• Facilitated preventive maintenance on equipment in line with company standards.

• Estimated employment (unable to obtain records): July 30, 2022 to August 30, 2022
• Established routes and communicated real time updates with paramedics and nurses to deliver COVID-19 vaccines to the public, across the state of Texas.
• Enhanced communication between first responders and the public by providing accurate and timely information.
• Demonstrated commitment to maintaining a safe work environment by adhering strictly to safety regulations at all times.
• Collaborated closely with field units, ensuring clear communication channels for optimal operational efficiency.
• Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

• Worked 10/17/22 to 02/26/23
• 40-55 hours/week
• Provided care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
• Responded to emergency medical calls, providing basic life support services in accordance with protocols.
• Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
• Dressed and cleaned wounds, administered medications and performed other duties as needed.
• Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
• Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
• Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Performed medical assessments, including airway management and splinting of fractures.
• Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
• Utilized ambulances and other vehicles to transport patients to medical facilities.
• Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed based on specific cases.

• Worked - 02-20-23 to Present Day
• 36-48 hrs/week
• Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for detainees experiencing traumatic events within the holding cells or pods.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Conduct medical examinations of detainees and provide Border Patrol Agents with 2501 medical summary forms.
• Take vital signs and administer medications for detainees who take prescription medications.
• Monitor patients with high risk conditions daily, as well as assist medical providers such as Physician Assistants and Nurse Practitioners to evaluate and diagnose detainees who enter the facility with illnesses and injuries.
• Contact 911 and stabilize detainees who experience medical emergencies within the facility before handing them off to first responder, as well as assisting medics on scene if support is needed as I am also experienced in 911 calls.

Was briefly unemployed during while living with parents and mapping out my job choices.

1. After Working at RIver City Pawn from 10/15/16 to 12/15/16

2. For personal reasons 1/1/2017 to 5/3/2017

3. In between Wind Farm jobs 7/15/2020 to 9/15/2020