Troy Jeter
Cloud engineer
Manassas,VA
Summary
Cloud administrator with extensive experience at Deloitte, excelling in application deployment and server management. Strong problem-solving skills complemented by a commitment to security and operational excellence. Demonstrates strong organizational skills and a commitment to optimizing system performance through proactive maintenance, effective troubleshooting, and continuous process improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cloud Engineer
Deloitte
05.2022 - Current
- Installed, configured, and managed server certificates to ensure secure communications and compliance with organizational security standards.
- Managed AWS cloud services, including provisioning, monitoring, and scaling resources.
- Deployed and maintained COTS applications in a cloud environment.
- Deployed and administered servers in a cloud environment while providing best scalability for its hosting applications.
- Performed regular system patches and maintenance to ensure security, stability, and compliance with industry standards.
- Addressed Security Technical Implementation Guides (STIGs) for systems hardening and compliance.
- Conducted daily Operations & Maintenance (O&M) activities, including monitoring, troubleshooting, and performance optimization.
- Managed Active Directory environments, including user accounts, permissions, and group policies to enforce security and operational requirements.
- Executed disaster recovery procedures in cloud environments to ensure business continuity and rapid restoration of services.
- Stood up commercial cloud infrastructure environments, including network configuration, resource provisioning, and security controls.
Systems Administrator
Apogee
06.2021 - 06.2022
- Deployed and managed servers within a cloud environment.
- Conducted routine server patching and implemented STIGs to maintain compliance and harden systems against vulnerabilities.
- Collaborated with vendors and end users to ensure optimal application performance, timely issue resolution, and alignment with business requirements.
- Planned, coordinated, and executed upgrades for COTS applications to ensure systems remained current, secure, and fully supported.
- Performed compatibility testing, user testing, and post-upgrade validation to minimize downtime and ensure seamless transitions.
- Established and maintained best practices for our infrastructure, cloud management, and application deployment.
Systems Administrator
Compass
05.2020 - 06.2021
- Monitored certificate expiration dates and proactively coordinated renewals to prevent service disruptions.
- Updated user roles and permissions within application environments to ensure appropriate access control and compliance.
- Performed regular server patching to address security vulnerabilities and ensure system stability.
- Coordinated with vendors and internal teams to plan, test, and execute application rollouts and upgrades.
- Led deployment and upgrade initiatives for COTS applications.
Help Desk Technician
CACI
12.2019 - 05.2020
- Provided technical assistance to end users, troubleshooting hardware, software, and connectivity issues.
- Provisioned and managed user accounts, maintaining appropriate access controls and supporting onboarding/offboarding processes.
- Generated detailed reports on recurring malfunctions.
- Ran diagnostic programs to identify, analyze, and resolve system bugs, improving overall system reliability.
- Remotely access the end-users’ desktop to provide support.
Education
Bachelor of Science - Anthropology & Sociology
Towson University
Baltimore, MD05-2016
Skills
- Application deployment
- Cloud engineer
- Server management
- Infrastructure administrator
Certification
- Security+ ce (exp. January 2029)
- CASP+ ce (exp. January 2029)
- AWS Certified Cloud Practitioner (exp. March 2028)
Timeline
Cloud Engineer
Deloitte
05.2022 - Current
Systems Administrator
Apogee
06.2021 - 06.2022
Systems Administrator
Compass
05.2020 - 06.2021
Help Desk Technician
CACI
12.2019 - 05.2020
Bachelor of Science - Anthropology & Sociology
Towson University