Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Jeter

Manassas,VA

Summary

Cloud administrator with extensive experience at Deloitte, excelling in application deployment and server management. Strong problem-solving skills complemented by a commitment to security and operational excellence. Demonstrates strong organizational skills and a commitment to optimizing system performance through proactive maintenance, effective troubleshooting, and continuous process improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cloud Engineer

Deloitte
05.2022 - Current
  • Installed, configured, and managed server certificates to ensure secure communications and compliance with organizational security standards.
  • Managed AWS cloud services, including provisioning, monitoring, and scaling resources.
  • Deployed and maintained COTS applications in a cloud environment.
  • Deployed and administered servers in a cloud environment while providing best scalability for its hosting applications.
  • Performed regular system patches and maintenance to ensure security, stability, and compliance with industry standards.
  • Addressed Security Technical Implementation Guides (STIGs) for systems hardening and compliance.
  • Conducted daily Operations & Maintenance (O&M) activities, including monitoring, troubleshooting, and performance optimization.
  • Managed Active Directory environments, including user accounts, permissions, and group policies to enforce security and operational requirements.
  • Executed disaster recovery procedures in cloud environments to ensure business continuity and rapid restoration of services.
  • Stood up commercial cloud infrastructure environments, including network configuration, resource provisioning, and security controls.

Systems Administrator

Apogee
06.2021 - 06.2022
  • Deployed and managed servers within a cloud environment.
  • Conducted routine server patching and implemented STIGs to maintain compliance and harden systems against vulnerabilities.
  • Collaborated with vendors and end users to ensure optimal application performance, timely issue resolution, and alignment with business requirements.
  • Planned, coordinated, and executed upgrades for COTS applications to ensure systems remained current, secure, and fully supported.
  • Performed compatibility testing, user testing, and post-upgrade validation to minimize downtime and ensure seamless transitions.
  • Established and maintained best practices for our infrastructure, cloud management, and application deployment.


Systems Administrator

Compass
05.2020 - 06.2021
  • Monitored certificate expiration dates and proactively coordinated renewals to prevent service disruptions.
  • Updated user roles and permissions within application environments to ensure appropriate access control and compliance.
  • Performed regular server patching to address security vulnerabilities and ensure system stability.
  • Coordinated with vendors and internal teams to plan, test, and execute application rollouts and upgrades.
  • Led deployment and upgrade initiatives for COTS applications.

Help Desk Technician

CACI
12.2019 - 05.2020
  • Provided technical assistance to end users, troubleshooting hardware, software, and connectivity issues.
  • Provisioned and managed user accounts, maintaining appropriate access controls and supporting onboarding/offboarding processes.
  • Generated detailed reports on recurring malfunctions.
  • Ran diagnostic programs to identify, analyze, and resolve system bugs, improving overall system reliability.
  • Remotely access the end-users’ desktop to provide support.

Education

Bachelor of Science - Anthropology & Sociology

Towson University
Baltimore, MD
05-2016

Skills

  • Application deployment
  • Cloud engineer
  • Server management
  • Infrastructure administrator

Certification

  • Security+ ce (exp. January 2026)
  • CASP+ ce (exp. January 2026)
  • AWS Certified Cloud Practitioner (exp. March 2028)

Timeline

Cloud Engineer

Deloitte
05.2022 - Current

Systems Administrator

Apogee
06.2021 - 06.2022

Systems Administrator

Compass
05.2020 - 06.2021

Help Desk Technician

CACI
12.2019 - 05.2020

Bachelor of Science - Anthropology & Sociology

Towson University

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