Summary
Overview
Work History
Education
Skills
Timeline
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TROY JOHNSON

Bishop,US

Summary

Experienced IT support technician with a passion for technology and electronics. Self-taught in computer skills from an early age, further honed through High School and college courses. Adept at quickly learning new software and processes.

Overview

6
6
years of professional experience

Work History

IT Technician

Inyo County Office of Education
02.2025 - 07.2025
  • First contact IT support for teachers and administrators for seven different school districts within Inyo County.
  • Provide support through email, phone and in person visits to perform troubleshooting and repairs and laptops, desktops and other various devices used within the classrooms and offices.
  • Organize and prioritize requests through an online ticketing system. Track assets through systems such as KACE and apply and change policies and software updates as needed.
  • Provision and install VoIP phones as needed to school and office staff. Provision and remove assets using Azure.
  • Provide remote desktop support for teachers and staff needing repairs, updates or unique software installations with admin privilege.
  • Support various office and classroom tech such as printers, interactive smartboards and speakers.
  • Install and connect classroom PA systems to network.
  • Attend meetings to provide insight on current and upcoming projects.
  • Determine best possible solutions for new technology replacements, work with various vendors for quotes and orders on new technology and devices.
  • Create, maintain or remove user accounts within Google admin and provide necessary access and permissions.

IT Technician/Maintenance

Valley Health Team
07.2023 - 12.2023
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals. Responded quickly to emergency situations involving outages or data loss scenarios.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshoot system issues related to network connectivity, software installation and configuration, printing.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Provided technical support to users via telephone or remote access.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.

IT Technician

Inyo County Office of Education
06.2019 - 06.2022
  • Provided IT tech support for over 300 teachers and administrators for various school districts in Inyo County.
  • Coordinated with network and systems administrators to conduct timely troubleshooting.
  • Managed the IT infrastructure in the department, including network and server hardware.
  • Imaged new incoming desktop and laptops, Maintained network devices such as Wireless access points, switches and hubs.
  • Kept inventory of devices and peripherals.
  • Kept track of support requests through an online ticket system. Prioritized, responded and escalated tickets as needed.
  • Kept track of projects and communicated updates to team on various communications platforms.
  • Acted as first point of contact for end users.
  • Provided troubleshooting, training on hardware/software.
  • Diagnosed and resolved a range of issues. From communications to audio/ video, software and hardware.
  • Travel as needed to school sites within the County to provide onsite support.
  • Provide technical support to meetings, trainings and seminars.
  • Coordinate with vendors and school partners for needs on projects and upgrades.

Education

High School - General Education

Bishop Union High School
Bishop, CA
01.2002

No Degree - Computer Science

Butte-Glenn Community College
Chico, CA

Skills

  • Desktop technical support
  • Hardware installation
  • Software configuration
  • Remote support
  • Network troubleshooting
  • Data retention
  • AV equipment management
  • Computer diagnostics

Timeline

IT Technician

Inyo County Office of Education
02.2025 - 07.2025

IT Technician/Maintenance

Valley Health Team
07.2023 - 12.2023

IT Technician

Inyo County Office of Education
06.2019 - 06.2022

High School - General Education

Bishop Union High School

No Degree - Computer Science

Butte-Glenn Community College

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