Troy Johnson
Covington,GA
Summary
Results-driven RF Technician with over five years of experience in wireless link planning, troubleshooting, and deployment within a ticket-based NOC environment . Adept at optimizing ISP infrastructure for enhanced network performance and customer satisfaction.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
RF Technician
Island Networks Ltd
Kingston
09.2020 - 03.2026
RF / Network Technician with 5+ years of experience planning, supporting and optimizing wireless ISP infrastructure. Skilled in remote troubleshooting, network monitoring within high-availability environments. Experienced in Tier 1–2 support, PRTG monitoring, and wireless link deployment using Cambium, Ubiquiti, and Mimosa platforms.
Collections Administrator
Unicomer Jamaica Ltd
Kingston
10.2010 - 09.2020
Managed customer accounts to ensure timely collection of outstanding payments.
Communicated with customers to resolve billing inquiries and disputes effectively.
Education
Bachelor of Science - Information And Communication Technology
Vector Technology Institute
Jamaica08-2019
Diploma - Drafting And Building Technology
Vocatinal Training Development Institute
Jamaica10-2014
High School Diploma -
Jamaica Collage
Jamaica06-2004
Skills
- Wireless link Planning
- Wireless link deployment
- Link troubleshooting
- Network troubleshooting
- PRTG monitoring
- Infrastructure support
- Hardware installation
- Documentation skills
- Relationship management
Certification
Comptia A+ [Expired]
Timeline
RF Technician
Island Networks Ltd
09.2020 - 03.2026
Collections Administrator
Unicomer Jamaica Ltd
10.2010 - 09.2020
Bachelor of Science - Information And Communication Technology
Vector Technology Institute
Diploma - Drafting And Building Technology
Vocatinal Training Development Institute
High School Diploma -
Jamaica Collage