TROY JONES
Tucson,AZ
Summary
I've worked in senior housing for 25 years running a portfolio of 11 properties across the country for the past ten years. During my general manager years, I was know as the person who would be transferred to failing locations, where I saw the potential in these properties and made them successful. These communities were very upscale for our Leisure Care portfolio, with 20 restaurants/Bar bistro. As an Operations Director with exemplary skills in employee retention and longevity. Energetic professional with engaging personality and service-driven background. The team built was an inspirational one that traveled frequently to other communities who were in distress and provided insight and training to move their business forward. This team assisted every other operations leader.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Executive Director
Hummingbird Senior Living
Sierra Vista, AZ
09.2024 - Current
- Developed and implemented strategic plans to ensure organizational growth and development.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
Executive Director
Villa Hermosa
Tucson, AZ
02.2023 - 01.2024
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness
- Recruited, hired and trained employees on operations and performance expectations
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Vice President of Operations Director
Leisure Care
Seattle, WA
03.2015 - 01.2022
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders
- Boosted company profits by optimizing performance strategies and increasing efficiency
- Hired and managed employees to maximize productivity while training staff on best practices and protocol
- Generated and implemented business strategies to increase revenue while executing operational base development
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth
- Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets
- Established strategic direction and goals to accomplish objectives.
Operation Director
Leisure Care
Seattle, WA
02.2009 - 03.2015
- Implemented methods to increase profit, productivity, quality and service through proven management tactics
- Shaped strategies to drive effective execution and ongoing performance of programs throughout organization
- Supported senior leadership by accurately reporting monthly and annual budgets
- Streamlined all programs and processes to boost business and sales
- Worked with sales team to identify business development opportunities and determine client product needs.
General Manager
Leisure Care, Villa Hermosa
Tucson, AZ
05.2006 - 02.2009
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to improve revenue and retention
- Tracked monthly sales to generate reports for business development planning
- Build a professional exciting team.
General Manager
Leisure Care, Fairwinds Ivey Ranch
Oceanside, CA
05.2005 - 02.2009
- Designed sales and service strategies to improve revenue and retention
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Leisure Care, Fairwinds River's Edge
Saint Charles, MO
02.2003 - 02.2006
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
General Manager
Leisure Care, Fairwinds Desert Point
Tucson, AZ
05.2001 - 02.2006
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Assistant Manager
Leisure Care, Pines at the Park and The Towers
Mesa, AZ
10.1999 - 05.2001
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards across departments.
Sales Representative
Leisure Care, Broadway Proper
Tucson, AZ
04.1998 - 05.2001
- Contacted new and existing customers to outline benefits of products
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Demonstrated product features to align with customer needs.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05-1992
Certification
- Assisted Living Manager
Timeline
Executive Director
Hummingbird Senior Living
09.2024 - Current
Executive Director
Villa Hermosa
02.2023 - 01.2024
Vice President of Operations Director
Leisure Care
03.2015 - 01.2022
Operation Director
Leisure Care
02.2009 - 03.2015
General Manager
Leisure Care, Villa Hermosa
05.2006 - 02.2009
General Manager
Leisure Care, Fairwinds Ivey Ranch
05.2005 - 02.2009
General Manager
Leisure Care, Fairwinds River's Edge
02.2003 - 02.2006
General Manager
Leisure Care, Fairwinds Desert Point
05.2001 - 02.2006
Assistant Manager
Leisure Care, Pines at the Park and The Towers
10.1999 - 05.2001
Sales Representative
Leisure Care, Broadway Proper
04.1998 - 05.2001
High School Diploma -
Sahuaro High School
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