Troy Kemp
Verona,WI
Summary
Retail professional prepared for leadership roles, bringing valuable experience in managing store operations and motivating teams. Recognized for commitment to high standards and delivering results. Known for fostering collaboration and adaptability, ensuring consistent performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Store Leader
Kwik Trip #323
11.2020 - Current
- Led daily operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Analyzed sales data to identify trends, driving informed decision-making for product placement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed staffing schedules, aligning resources with peak business hours for optimal performance.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
Service Advisor/Writer
Middleton Ford
05.2018 - 11.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments and ensured timely communication with customers regarding vehicle status.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Inside Sales
Spacesaver Corporation
04.2017 - 03.2018
- Identify key decision makers in an organization by analyzing company data.
- Scope project parameters by building relationships, collaborating, and gathering business information from Architects, General Contractors, and Owners of the project.
- Use Sales force system to manage and organize large volumes of customer data.
- Use metrics and KPI's to prioritize projects and customers info daily.
- Skills developed as an Inside Sales Representative:
- Data Management
- Metrics and Reporting
- Relationship building and clear communication.
- Project Management
Marketing Supervisor and Logistic Sales
Sam's Club
11.2006 - 04.2017
- Conducted interviews for Marketing, resulting in 12 new hires.
- Coordinated logistics sales and generated over 1.8 million dollars in sales every year.
- Coordinated and planned 50+ community events over two years.
- Tracked and documented each step of the marketing process, including time with customer, ROI, results, follow up, etc.
- Skills developed at Sam's Club:
- New hire training
- Peer coaching
- Interviewing
- Event Planning
- Accurate data entry, documentation, and tracking
Education
Associates - Business Management
Herzing University
Madison, WI01-2016
Skills
- Team management
- Store operations
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team leadership
- Verbal and written communication
- Cash management
Timeline
Store Leader
Kwik Trip #323
11.2020 - Current
Service Advisor/Writer
Middleton Ford
05.2018 - 11.2019
Inside Sales
Spacesaver Corporation
04.2017 - 03.2018
Marketing Supervisor and Logistic Sales
Sam's Club
11.2006 - 04.2017
Associates - Business Management
Herzing University