Troy Kennedy

DTF Printer Technician specializing in apparel graphic preparation and high-precision print production using Adobe Illustrator. Fully trained on advanced, newly implemented DTF printing systems, serving as a key operator in maintaining workflow continuity and output quality. Responsible for file optimization, color accuracy, and troubleshooting complex print processes, playing a central role in driving efficient, scalable production across the business.

• Promoted business via social media to generate leads and maximize brand identity.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Sketched artistic and fresh designs for consideration.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.

• Led cross-functional teams to execute strategic marketing campaigns and enhance brand visibility.
• Streamlined project workflows to improve efficiency and reduce turnaround times for deliverables.
• Mentored junior team members, fostering professional growth and enhancing team performance.

• Oversaw daily production operations, ensuring adherence to quality standards and safety protocols.
• Collaborated with cross-functional teams to streamline workflows and enhance operational efficiency.
• Implemented process improvements, resulting in reduced downtime and increased output consistency.

• Provided excellent customer service to ensure repeat customers.
• Cultivated an environment that fostered teamwork among staff members.
• Conducted onboarding sessions to orientate new staff members about company policies and procedures.

• Managed the daily operations of alterations department, including customer service and production.
• Helped with original designs for Wedding Gowns, ensuring that the product was in line with current trends.
• Measured and cut fabrics according to patterns and specifications.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.

• Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
• Developed strategies to maximize store profits and increase sales volume.
• Trained new staff members on product knowledge, sales techniques and customer service skills.

• Greeted customers and provided menus; took beverage orders and delivered drinks.
• Reset tables in a timely manner with clean silverware, napkins and condiments.
• Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.

• Conducted inventory checks to ensure adequate stock of supplies.
• Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
• Operated cash registers to process customer orders accurately.