Troy Lemaster

• Serve efficiently in a fast-paced, high-volume resort setting to create positive customer experiences and encourage return visits
• Perform opening and closing procedures, including securing the bank, setting up the register, and completing end-of-day tasks
• Accurately manage cash, order entry, and POS operations with attention to detail
• Meet service goals, resolve issues in real time, and follow company policies and safety standards

• Assessed client needs and recommended appropriate equipment including skis, boots, poles and helmets.
• Performed boot fittings and adjusted ski DIN settings to ensure comfort, performance, and safety.
• Answered questions and helped customers with gear recommendations, mountain information, ski and boot issues, and changed equipment based on the snow conditions.
• Resolved rental gear issues by listening to customer performance and comfort concerns.
• Maintained inventory by restocking equipment and ensuring gear was clean, functional, and organized.

• Maintained a clean dining environment by handling spills and trash and promptly resetting tables.
• Supported front-of-house operations by coordinating with servers and hosts during high-volume service.
• Proactively identified opportunities to improve table turnover during peak tourism hours.
• Completed side tasks including silverware prep, station organization, and restocking to support smooth shift transitions.

• Key liaison between kitchen and front-of-house staff to ensure accurate and timely delivery of guest orders.
• Finalized meal details to maintain quality presentation in high-volume resort area restaurant.
• Delivered food and beverages promptly while assisting with customer requests to enhance guest satisfaction during peak tourism seasons.
• Supported the General Manager with operational tasks, including opening procedures on high-traffic days.
• Prioritized tasks under pressure, maintaining high service standards throughout demanding shifts.

• Cleared and reset tables in busy indoor/outdoor dining areas and maintained cleanliness of stations and bar.
• Adhered strictly to Health Department safety protocols, especially during the COVID-19 pandemic, ensuring a safe environment for guests and staff.