Troy Leonard
Raymond,ME
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
28
28
years of professional experience
Work History
Supervisor
Maine Department Of Transportation
10.2012 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Crew Leader
Maine Department Of Transportation
05.2011 - 10.2012
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Supervised crew of [Number] employees in general maintenance and asphalt patching.
Delivery Driver/Warehouse Worker
Independent Electrical Supply
04.2011 - 08.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Foreman
North American Supaflu
03.1996 - 05.2011
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Reviewed project details to specify correct materials and equipment for job sites.
- Set and revised production schedules to meet changing demands.
- Interviewed, hired and trained new workers.
Education
High School Diploma -
Deering High School
Portland, ME06.1988
Skills
- Priority Management
- Complex Problem-Solving
- Supervising Employees
- Environmental Policy
- Project Management
- Operational Efficiency and Safety
- Resolving Complaints
- Processes and Procedures
- Safe Work Methods
- Inventory Oversight
- Job Assignments
- Leadership
Timeline
Supervisor
Maine Department Of Transportation
10.2012 - Current
Crew Leader
Maine Department Of Transportation
05.2011 - 10.2012
Delivery Driver/Warehouse Worker
Independent Electrical Supply
04.2011 - 08.2012
Foreman
North American Supaflu
03.1996 - 05.2011
High School Diploma -
Deering High School
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