Troy Lyvers
District Designated Manager
Estero,FL
Summary
Looking for a long-term management opportunity where I can use my excellent customer service and management skills to contribute to the development of the company. Creativity and my hardworking ethics will help me move your team to a successful operation.
Strong skills in construction and property management where I have been successful in the growth and retention of renters and low turnover rates,
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Diligent property manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Designated General Manager
Sunshine Restaurant Partners
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments, effectively controlling cost to reduce variances by 5% and reduce inventory by 12%
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Directed daily operations, ensuring efficiency and excellence in service delivery.
General Restaurant Manager Training Manager
Chicken Salad Chick
09.2021 - 03.2024
- I Serve as a Brand Ambassador for Chicken Salad Chick Ensure that all Guests/Team members feel welcome, appreciated and are given immediate, friendly, service/attention. Ensure that all products are consistently prepared and served according to CSC standards. Achieve identify objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, creative culture, fun-filled productive working environment.
- A working hands-on manager. Controlling all aspects of the restaurant as if I own it. Adhering to policies, standards, procedures that are in place and that are implemented as we continually grow the market. Ordering, scheduling, hiring, and coaching our team.
- A passionate leader, available for the needs of the market and Chicken Salad Chick team, filling in shifts at other restaurants, covering shifts for PTO, while maintaining a full schedule at my restaurant. Increased sales in restaurant by 9%
- I traveled to other markets to gain knowledge and experience opening new restaurants.
- Creating a management team that works and collaborates in a team environment. Effectively coaching and giving direction to a multicultural team.
- Developed and implemented training programs to enhance staff performance and retention.
- Analyzed sales reports to identify trends and inform strategic decision-making for menu offerings.
- Established strong relationships with vendors to negotiate pricing and secure quality ingredients.
- Led team meetings to foster communication, collaboration, and alignment on operational goals.
- Implemented cost-saving initiatives that improved profitability while maintaining service excellence.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Directed daily restaurant operations, ensuring adherence to company standards and policies.
- Trained and mentored staff on customer service best practices, enhancing team performance.
Operations Manager
Camacho Equipment & Janitorial Supply
01.2014 - 09.2021
- A hands-on, day to day, manager that supervises 3 to 5 crew teams, to meet guidelines, deadlines, and/or accomplish additional tasks requested by the client. Tracking and controlling inventories for the assigned contracts/jobs. Reduced job costs by 7%. Responsible for the implementing fulfillment, and operation of several key government multi-million-dollar contracts/jobs. Responsible for scheduling/assigning jobs per contract in cooperation with the clients to create an atmosphere where we strive to exceed the expectations of our clients. Established goals and guidelines for the team members to successfully achieve the expectations of the client.
Restaurant Manager Food and Beverage Mgr.
Four Winds Casino
04.2009 - 12.2014
- Responsible for maintaining the core values of the Resort which include; Appreciate the Guest, Consistently deliver Quality, Exceed Expectations, strive to build Loyalty for our guest and employees.
- Supervise and manage the day-to-day operations of several venues within the resort.
- Responsible for the scheduling, tracking, and training of personnel. Responsible for the supervision of 65 to 100+ employees on any given shift. Responsible for guest satisfaction and all guest related issues. Responsible for inventory control, food safety and handling, and inventory ordering.
- Managed multi-unit restaurants at different resort locations. Control over staff, ordering, hiring, and day to day operations.
- A successful project manager, part of a team, that opened a brand-new Hard Rock Café location, from the ground up. In charge of hiring, a diverse, culture driven team that loves to have fun, but puts the guest/clients first. In charge of all aspects of opening from fixtures to inventory.
Education
High School Diploma -
Riley High School
South Bend, INHigh School Diploma - Business
Grace College And Theological Seminary
Winona Lake, INSkills
- Management & leadership skills: Planning & execution
- Team leadership
- Resource planning and management
- Supervisory skills: Motivating & assessing employees
- Understanding a target audience and how to best communicate with them
- Responding to customer situations with sensitivity
- Team leadership
- Staff training
- Inventory control
- Operational management
- Cost reduction
- Conflict resolution
- Strategic planning
- Vendor negotiation
- Multi-unit oversight
- Performance evaluation
- Compliance management
- Quality assurance
- Staff recruitment
- Efficient multi-tasker
- Effective leader
Certification
Community Association Manager License
Timeline
District Designated General Manager
Sunshine Restaurant Partners
04.2024 - Current
General Restaurant Manager Training Manager
Chicken Salad Chick
09.2021 - 03.2024
Operations Manager
Camacho Equipment & Janitorial Supply
01.2014 - 09.2021
Restaurant Manager Food and Beverage Mgr.
Four Winds Casino
04.2009 - 12.2014
High School Diploma -
Riley High School
High School Diploma - Business
Grace College And Theological Seminary
Awards
ACES Service Award, September 2011, ACES Service award is a prestigious award only given to select individuals within the Midwest Restaurant/Casino industry that have met strict guidelines related to overall guest/employee/employer satisfaction which includes; guest appreciation, delivering quality of goods and services, exceeding expectations, and building the loyalty of each and every guest/employee., ACES Service Award, May 2012, ACES Service award is a prestigious award only given to select individuals within the Midwest Restaurant/Casino industry that have met strict guidelines related to overall guest/employee/employer satisfaction which includes; guest appreciation, delivering quality of goods and services, exceeding expectations, and building the loyalty of each and every guest/employee., ACES Service Award, July 2013, ACES Service award is a prestigious award only given to select individuals within the Midwest Restaurant/Casino industry that have met strict guidelines related to overall guest/employee/employer satisfaction which includes; guest appreciation, delivering quality of goods and services, exceeding expectations, and building the loyalty of each and every guest/employee., ACES Service Award, November 2013, ACES Service award is a prestigious award only given to select individuals within the Midwest Restaurant/Casino industry that have met strict guidelines related to overall guest/employee/employer satisfaction which includes; guest appreciation, delivering quality of goods and services, exceeding expectations, and building the loyalty of each and every guest/employee.
Personal Information
- Availability: Willing to relocate to: Tennessee - Florida
- Work Permit: Authorized to work in the US for any employer