Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Martin

Olathe,KS

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

31
31
years of professional experience

Work History

ETL Developer

RMCI
11.2020 - Current
  • Reduced processing time for ETL tasks through the implementation of parallel execution strategies.
  • Enhanced ETL processes by optimizing complex SQL queries and streamlining data extraction procedures.
  • Collaborated with business intelligence staff at customer facilities to produce customized ETL solutions for specific goals.
  • Resolved production issues quickly and efficiently, minimizing downtime and maintaining high levels of user satisfaction.

Police Sergeant

City of Fairway, Police Department
06.2009 - 11.2020
  • Cognos Reporting to the City
  • Business Analyst in Implementing the Mobile Ticketing Software
  • NICHE Report Management System
  • Employee Management Supervision
  • Video and Digital Media Storage Custodian and Distribution
  • Firearms Instructor
  • Intoxilyzer Custodian
  • Armory Management
  • Interview and Hiring Board
  • Served as mentor and role model to junior officers.
  • Answered emergency calls for help from citizens and business owners.
  • Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.

Police Officer

City of Westwood, Police Department
06.1998 - 06.2009
  • Custodian of Intoxilyzers
  • Firearms Certified Instructor
  • Hazardous materials identification
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.

Campus Police Officer

Shawnee Mission East School District, Police Office
09.1994 - 07.1998
  • Liaison with SRO of Prairie Village Police Dept
  • Enhanced campus safety by conducting regular patrols and monitoring security systems.
  • Collaborated with campus administration to develop effective security policies and procedures.
  • Handled sensitive cases discreetly while respecting confidentiality requirements for victims and witnesses involved.

Education

Bachelor of Arts - Industrial Design

University of Kansas
Lawrence, KS
01.1992

Skills

  • Effective time management
  • Excellent communication
  • Client relationship management
  • Strategic decision-making
  • Professional networking
  • Development of sales strategies
  • Client relationship development
  • Analytical problem-solving
  • Effective time management
  • Responsive to evolving challenges

Timeline

ETL Developer

RMCI
11.2020 - Current

Police Sergeant

City of Fairway, Police Department
06.2009 - 11.2020

Police Officer

City of Westwood, Police Department
06.1998 - 06.2009

Campus Police Officer

Shawnee Mission East School District, Police Office
09.1994 - 07.1998

Bachelor of Arts - Industrial Design

University of Kansas

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