Troy Martin
Ames
Summary
Dynamic Journeyperson Mechanical and Plumbing with proven expertise at Stein Heating, Cooling, and Plumbing. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and fostering teamwork, I consistently exceed performance metrics while maintaining a friendly, positive attitude. Committed to continuous improvement and adapting to new technologies.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Journeyperson Mechanical & Plumbing; State of Iowa
Stein Heating, Cooling, and Plumbing
05.2017 - Current
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Repaired and replaced worn and damaged components.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
Journeyperson Mechanical, State of Iowa
K&H Corporation
06.2004 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Webster City High School
Webster City, IA06-1987
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
Certification
- Current State of Iowa PMSB Journeyperson Mechanical License
- Current State of Iowa PMSB Journeyperson Plumbing License
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Journeyperson Mechanical & Plumbing; State of Iowa
Stein Heating, Cooling, and Plumbing
05.2017 - Current
Journeyperson Mechanical, State of Iowa
K&H Corporation
06.2004 - 09.2016
High School Diploma -
Webster City High School
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