Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Qualifications
References
Timeline
Generic

TROY MARTIN

Asset Protection and Operations Leader
Rosemount,MN

Summary

A results-oriented security and operations leader with over 20 years of progressive leadership in physical security, investigations, and risk mitigation across multi-site retail and operations environments. Proven expertise in incident response, crisis management, physical protection, and team development. Experienced in managing complex operations and building scalable compliance programs. Strategic thinker with a data-driven mindset, and a strong background in fleet, facilities, inventory, and cross-functional leadership. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Manager

Ron the Sewer Rat
Eagan
01.2021 - Current
  • Oversee all operations, including physical security and incident response operations, across a company of 35+ staff, including 22+ field technicians and 30 vehicles.
  • Developed and enforced HR and security-related policies, including hiring, termination, internal investigations, and crisis resolution.
  • Implemented preventive maintenance protocols and managed vehicle fleet operations to ensure continuity and safety.
  • Led enterprise-wide inventory control initiatives through data-driven purchasing and asset tracking.
  • Managed cross-functional teams (warehouse, technicians, customer service) in alignment with leadership to maintain operational discipline.
  • Collaborated to create and refine policies and SOP’s for the company.
  • Decision making on all aspects of the business from insurance to employee handbooks, van layouts, materials and tools etc.

Loss Prevention Lead - Multi-Site Operations

Old Navy
01.2016 - 01.2021
  • Conducted over 100 high-impact internal and external investigations, collaborating with law enforcement and prosecutors.
  • Led ORC investigations and enterprise security audits, directly enhancing inventory accuracy and reducing shrinkage.
  • Functioned as District Auditor across multiple markets, conducting compliance audits, identifying vulnerabilities, and implementing standard operating procedures (SOPs).
  • Provided executive briefings, supported inventory events, and guided field teams on risk management, safety, and operational excellence.

Area Investigator - Multi-State Operations

Sports Authority
01.2008 - 01.2016
  • Directed comprehensive investigations across five states, including intricate ORC rings and coordinated cross-jurisdictional case closures.
  • Authored and deployed incident protocols and SOPs aligned with national standards and legal requirements.
  • Supervised regional audit programs, ensuring operational compliance and precise inventory reconciliation.
  • Developed and implemented training programs for in-store asset protection teams and regional leadership.

Executive Team Leader - Asset Protection

Target Corporation
01.2001 - 01.2008
  • Conducted and led over 500 external apprehensions and 75 internal employee cases, supporting executive protection and response measures.
  • Collaborated with law enforcement agencies and corporate teams to share intelligence and enhance investigation outcomes.
  • Executed incident and theft investigations, emergency responses, and staff coaching across multiple high-volume retail stores.
  • Participated in emergency drills, disaster recovery preparation, and workplace safety programs.

Education

High School Diploma -

Eagan High School/School of Enviromental Studies
Eagan, MN
06-1997

Skills

Operations management and oversight

Leadership and team development

Crisis and incident response

Physical security operations and compliance

Risk mitigation and fraud prevention

Corporate investigations

Policy and procedure development

Cross-functional collaboration

Fleet and facilities management

Inventory and asset control

Data analysis and reporting

Operational process improvement

Employee training and onboarding

Conflict resolution and mediation

Budget development and financial forecasting

Client and stakeholder relations

Quality assurance and compliance monitoring

Change management

Strategic planning and business development

Technology and SaaS/PaaS integration

Certification

  • Wicklander-Zulawski Certified Interviewer
  • Microsoft Office 365 /PowerBi/Google Workspace/Salesforce/Service Titan/Multiple no code applications
  • Currently studying Python/SwiftUI/Bash
  • Currently studying for Certificate Associate in Project Management (CAPM)

Additional Qualifications

  • Strategic communicator and motivator with experience leading cross-functional teams and directing complex field operations.
  • Extensive collaboration with IT, HR, Legal, Compliance, Travel, and Store Operations teams to mitigate threats and ensure continuity.
  • Known for delivering high-quality incident reporting, risk assessments, and data-supported recommendations to executives.

References

References available upon request.

Timeline

Operations Manager

Ron the Sewer Rat
01.2021 - Current

Loss Prevention Lead - Multi-Site Operations

Old Navy
01.2016 - 01.2021

Area Investigator - Multi-State Operations

Sports Authority
01.2008 - 01.2016

Executive Team Leader - Asset Protection

Target Corporation
01.2001 - 01.2008

High School Diploma -

Eagan High School/School of Enviromental Studies

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TROY MARTINAsset Protection and Operations Leader
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