Troy Mason
Program Director
Summary
Provided Ten years of Exceptional Judicial Administrative Public Service to the vast Court Divisions Liaison between Management, Elected Officials, Staff, and the General Public, Prepared and Processed Court Legal Documents. Interviewed Perspective Employees, Clients and Participates of Court Cases. Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 10 years of experience to new professional challenges with growth-oriented organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Program Director
Mason
- Follow Northwest Ohio Pathways protocols for checklist, pathways
- Assessments, interventions, follow up, documentation, case management
- Care coordination for assigned clients, timely, accurate data entry
- Interview clients with personal, family, health, financial, housing, food, clothing legal
- Refer person with mental, emotional problems for help, adjustments
- Advocate for clients, continuity of care coordination
- Facilitate Centering in person, virtual groups
- Troy J, An Experienced Facilitator of Training
- A Detail Oriented Professional (313) 652-2715
- Assist non-English-speaking family inclusive of Arabic, Spanish, Russian, Sudan
- Screen parents, children who has experience trauma
- Work with the medical staff to schedule appointments for high-risk pregnant persons
- Make referrals to community agencies
- Create, plan, organize carry out community events
- Work with state, local governments to help reduce infant, maternal mortality
- Recruit volunteers, manage, disperse donations to needy family
- Attend Safe Sleep board meeting, decision making follow up
- Mini Grant writing, management
- A Highly Competent Administrator
- Conflict Resolution Mediation Ability
- Promedica, Center for Health Services-Women's
Detention Specialist
Wayne County Juvenile Detention
- Provide safety, security transport and well-being of residents, visitors, and staff within the
- Detention facility, Supervise, redirect, counsel residents through daily activities
- Monitor mental disordered and general population residents for changes in behavior that may
- Indicate potential crisis situations in accordance with facility
- Organize and direct participation in group recreational activities such as physical education
- Classes, games, arts and crafts, gym activities, group, life skills, and other activities
- Operate and monitor electronic security and communication equipment
- Document resident behaviors and actions using incident reports, social files and related documentation
Medical Billing, Office Assistant
Montgomery Radiology Associates
08.2005 - 09.2007
- Debt Collection, Process Payment, Staff training
receptionist
- Switchboard operator, custom service representative
- Wayne County Sheriff's Department
Assistant
Medical coding Department
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Updated database of contacts and resources for company-wide distribution.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
Program Coordinator
Specialty Courts for Youth, LLC
01.2015 - Current
- Supervise and perform the operations of the program with the court, agencies, community
- Monitor program funding, budget, expenditures
- Planned fundraising initiatives, Community and Civic Involvement
- Recruit and retain program volunteers.National Heritage Academies
Certified Community Health Worker
CCHW
03.2022 - Current
- Conduct Home visits with patients, clients
- Telehealth visits
- Liaison between underserved communities, community Resources
- Lead virtual Centering Parenting, Pregnancy educational groups
- Assists clients with overcoming barriers to health, social services,HISTORY
- Created, Revised, Developed, Instructed 40 hours Staff Training Course
- Teach/ facilitate human resources training/ development classes
- Monitored Employee
- Work Performance, created employee Work Schedule, Investigated,
- Arrest, Surveillance and Documentation, Provided Court Room Security,
- An Effective Leader that Developed, Implemented Staff Policies and Procedures
- Competent to Manage Conflict Involving People and Directives
- Constructed a Safe Relational, Professional Work Environment.
Substitute Teacher
01.2008 - 01.2013
- Classroom management of 30-112 elementary, middle and high school students per day, long/short-term classroom instruction assignments
- Summer and afterschool enrichment curriculum development
- Attendance, student registration, lottery, record keeping, audio/visual presentations, assignment preparations, lesson plans, technical writing, conflict resolution, monitoring of student's behaviors and assessments
- Parent teacher conferences, tutoring, field trips, fundraising, event planning, assistant to certified teachers and administrators
Billing/Office Assistant
Montgomery Radiology Group
01.2005 - 01.2007
Family Court Coordinator
The County Of Wayne- Court Divisions
01.1995 - 01.2005
- Exemplary status, Law Enforcement/Court professional that provided Community Policing and
- Administrative, Advocacy duties for Civil, Criminal, Juvenile, Family/Domestic Court Divisions
- Prepared and processed court legal documents
- Directed the work details of Police Officers assigned to the Court Enforcement unit
- Managed court docket, Conducted on site investigations and interviews of individuals and cases
- Obtained, documented information received from individuals in the criminal justice system
- Worked in conjunction with court personnel, victim/witness advocates in cases of Domestic
- Violence
- Coordinated, monitored agency and departmental participation of grant funding for domestic violence program
- Liaison between management and staff, Participated in every phase of the criminal/civil court proceeding
- Performed court room security and protection, responded to issues of complaints, charges, rights govern under appropriate law, policy and procedures, designated emergency safety captain during times of drills and responseEDUCATION
Education
Master of Science - Criminal Justice
Bowling Green State University
Mt Pleasant, MI08.2014
Bachelor of Science - Public Administration- Community Development
Central Michigan University
Mount Pleasant, MI06.1998
Skills
- ADDITIONAL SKILLS/ACHIEVEMENTS
- Criminal Justice
- Public Administration
- Certificate of Achievements:
- Telecommunications, MS Office, Word, Power Point, Excel
- Care Coordination, Data Base Management, People Soft, AT School, scheduling,
- Office Support, Accounts Payables, and Receivables,
- Vendors/Contractor Relations
- Reading Comprehension
- Performance Quality Assurance
- Viewer Demographics Analysis
- Academic Advisement
- Residential Support
- Instructing
- Employee Work Scheduling
- Program Improvements
- Promotion Development
- Personnel Direction
- Complex Problem-Solving
- Staff Hiring and Evaluations
- Management of Personnel Resources
- Microsoft Excel
- Dependability and Cooperation
- Speaking
- Curriculum Development
- Scheduling Databases
- Persuasion
- Personnel Supervision
- Program Requirements
- Budget Coordination
- Independent Worker
- Worker Recruitment
- Solid Independent Worker
- Worker Training
- Management of Personnel Resources
- Microsoft Excel
- Dependability and Cooperation
- Speaking
- Curriculum Development
- Scheduling Databases
- Persuasion
- Personnel Supervision
- Program Requirements
- Budget Coordination
- Community Support
- Community Integration
- Community Volunteering
- Community Assessment
Accomplishments
- Tutor: TESL- International students
- FEMA Emergency Management Professional Advancement Training
- Fundamentals of Emergency Management-Train the Trainer
- Fatherhood Facilitator: Fathering in 15, Nurturing Father's
- Certified Community Health Worker
- Centering Pregnancy, Parenting Group Facilitator
- Trauma Informed Care, Adverse Childhood Experiences Practitioner
- Bridges Out of Poverty
- Youth Court Practitioner
Certification
- Community Health Worker
- Mental Health First Aid
- Health Wellness Coach
- Addiction/Recovery Coach
- Emergency Management
- Adverse Childhood Experiences
- Trauma Informed Care
- Fatherhood Pratitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certified Community Health Worker
CCHW
03.2022 - Current
Program Coordinator
Specialty Courts for Youth, LLC
01.2015 - Current
Substitute Teacher
01.2008 - 01.2013
Medical Billing, Office Assistant
Montgomery Radiology Associates
08.2005 - 09.2007
Billing/Office Assistant
Montgomery Radiology Group
01.2005 - 01.2007
Family Court Coordinator
The County Of Wayne- Court Divisions
01.1995 - 01.2005
Program Director
Mason
Detention Specialist
Wayne County Juvenile Detention
receptionist
Assistant
Medical coding Department
Master of Science - Criminal Justice
Bowling Green State University
Bachelor of Science - Public Administration- Community Development
Central Michigan University
- Community Health Worker
- Mental Health First Aid
- Health Wellness Coach
- Addiction/Recovery Coach
- Emergency Management
- Adverse Childhood Experiences
- Trauma Informed Care
- Fatherhood Pratitioner
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