Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
TROY MATURIN

TROY MATURIN

Store Manager
Abbeville,LA

Summary

Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

28
28
years of professional experience

Work History

Store Manager

O'Reilly Auto Prts
10.2019 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling
  • Developed strategies to maximize sales and profitability
  • Established customer service standards and monitored staff compliance
  • Resolved customer complaints in a timely manner
  • Recruited, trained and supervised new employees
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Monitored employee performance and identified performance gaps for corrective action
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Pricing Coordinator

Larry's Superfoods
12.1996 - 10.2019
  • Developed strategies to effectively manage pricing structures for various products and services
  • Created detailed reports of pricing adjustments, discounts, and promotions
  • Analyzed customer feedback on price points and provided recommendations for improvement
  • Reviewed customer contracts and identified pricing discrepancies.

Education

Journalism -

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Payroll Management
  • Customer Service Management
  • Customer Relations
  • Relationship building and management
  • Operations
  • Customer Service
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • Recruitment and hiring
  • Team Building and Leadership
  • Team motivation
  • Policies and Procedures
  • Accurate money handling
  • Bank deposit procedures
  • Loss Prevention

Timeline

Store Manager

O'Reilly Auto Prts
10.2019 - Current

Pricing Coordinator

Larry's Superfoods
12.1996 - 10.2019

Journalism -

University of Louisiana At Lafayette

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TROY MATURINStore Manager