Troy Maupin
Williston,ND
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Asst Manager
Walmart
11.2020 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Achieved recognition for contribution to store success by optimizing sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Market Manager/Safety Manager
Coca-Cola
09.2007 - 09.2020
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Coached sales team members in effective selling strategies and closing techniques.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
- Managed team scheduling and coordinated appointments between sales teams and prospects.
- Achieved monthly sales targets consistently by pursuing new business every day.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
- Maximized customer satisfaction by effectively coordinating service delivery for [Number]+ customers across territory.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Safety Manager
Coca-Cola
09.2007 - 09.2020
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Optimized new employee training on gear and procedures to maximize team safety.
Missile Alert Facility Manager
Air Force
10.2004 - 01.2007
- Managed a $6M Missile Alert Facility (MAF) supporting USSTRATCOM global strike & deterrence missions.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 15 in day-to-day activities.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Conducted daily inspections of facility grounds, external structure, systems, and equipment.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Resource Advisor
Air Force
10.2001 - 10.2004
- Planned allocated and monitored all resources for a squadron of over 100 personnel with an annual operating budget of $109,000
- Assisted the Maintenance Group Advisor in managing a $17 million dollar budget supporting 935 personnel.
- developed and tracked expense targets. Maintained a priority listing of unfunded requirements. Identified imbalances, made recommendations and programmed funds to meet both programmed and supplemental requirements.
- Briefed work center supervisor, squadron commander and group commander on a regular basis and provided budget status at wing level financial meetings.
Maintenance Management Specialist
Air Force
11.2000 - 10.2004
- Planned scheduled and organized use and maintenance of aircraft, engines, munitions, missiles, space systems, aerospace ground equipment (AGE), and associated support systems.
- Documented and maintained aircraft, engines, missiles, munitions, AGE, and associated support systems records.
- Maintained generation flow plans for units required to meet emergency war orders and tasking.
- Analyzed maintenance information and requirements and developed visual presentations, monitored aircraft maintenance scheduling effectiveness.
Education
High School Diploma -
Bentley Senior High School
Burton, MI06.1984
Skills
- Staff Development
- Business Planning
- Customer Relations
- Business Development Understanding
- Financial Management
- Staff Management
- Cost Control
- Staff Supervision
- Shrinkage Prevention
- Directing Team Members
- Hiring and Training
- Power Lift Trainer
Timeline
Asst Manager
Walmart
11.2020 - Current
Market Manager/Safety Manager
Coca-Cola
09.2007 - 09.2020
Safety Manager
Coca-Cola
09.2007 - 09.2020
Missile Alert Facility Manager
Air Force
10.2004 - 01.2007
Resource Advisor
Air Force
10.2001 - 10.2004
Maintenance Management Specialist
Air Force
11.2000 - 10.2004
High School Diploma -
Bentley Senior High School
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