Troy Mayes

• Conducted surveillance tests and input all compiled data from procedures into database for recordkeeping and further analysis.
• Diagnosed issues with reactor equipment and immediately addressed concerns by pursuing timely resolutions.
• Performed manipulations on reactors during shutdown periods and collected data to compile into reports.
• Observed information displayed on control board and control unit for smooth operation.

• Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
• Assessed, optimized and elevated operations to target current and expected demands.
• Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.

• Efficiently met business targets to provide streamlined operations performance.
• Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
• Motivated and led team members to work together to achieve targets.
• Analyzed sales presentations to cultivate projects that communicated product quality and market comparison.

Leader in developing new customer outreach strategies and employee training methodology. Responsible for managing a small team of people and how they market the clients products within company territory, inventory management, customer acquisition, and sales optimization. Also accountable for daily agenda setting and objective planning for entire office. Chosen for multiple cross-company networking opportunities to establish advantageous professional relationships.

Assisted in building new brand through generating new and creative techniques for educating our guests, consistently satisfying those guests, and projecting our name into the community. Targeted customer outreach and event planning as well as feedback assessment. General quality assurance of daily operations, employee management and training, and product ordering and inventory. Have consistently brought in a new and growing customer base as well as achieved repeat business by guaranteeing 100% satisfaction. Accomplished nearly perfect scores on all corporate based quality checks of restaurant operations and guest interaction.

Developed consistent customer relations, customer outreach related to event planning and organizing, and assisted in developing new marketing strategies. Operations management including employee hiring and training, product ordering and inventory, daily operation stability, and quality and standard assurance. As a marketing assistant, recruited and hosted the third most events out of all 1000+ Buffalo Wild Wings in a company wide competition, helped consistently increase sales while decreasing business costs, and marginally increased average customer satisfaction reviews. Transferred to under-performing stores on two separate occasions to aid in quality optimization and customer satisfaction.

Maintained service and cleanliness standards throughout a fast paced, multitasking environment. Consistently relied upon for maintaining standards for corporate quality checks. Maintained a positive attitude and good relationship with all coworkers throughout high stress, restaurant conditions.