Haley Alderman
Lakeland,FL
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cirkul Inc
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Spectrum
11.2022 - 07.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered constant flow of customer calls with minimal wait times.
Call Center Agent
NewSouth Window Solutions
04.2022 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Customer Service Representative
Primo Water
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Front Office Secretary
Milton J. Wood
08.2020 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Arts - Business Administration
Polk State College
Lakeland, Fl05.2024
Skills
- Efficient and Detail-Oriented
- Upselling Products and Services
- Needs Assessment
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Account Management
- Technical Support
- Quality Control
- Data Evaluation
Timeline
Customer Service Representative
Cirkul Inc
07.2023 - Current
Customer Service Representative
Spectrum
11.2022 - 07.2023
Call Center Agent
NewSouth Window Solutions
04.2022 - 09.2022
Customer Service Representative
Primo Water
09.2021 - 03.2022
Front Office Secretary
Milton J. Wood
08.2020 - 03.2021
Associate of Arts - Business Administration
Polk State College
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