Troy McClain
Colorado Springs,CO
Summary
With over 5 years and 32 weeks of dedicated service in the US Army, I have transitioned from a skilled Helpdesk Engineer to a proficient Network Administrator. My military tenure has equipped me with robust problem-solving capabilities and a strong work ethic, enabling me to excel in optimizing IT infrastructure and ensuring system security. I bring proven expertise in network administration, having effectively managed complex technical environments and led teams to achieve operational excellence. I am committed to leveraging my experience to drive organizational success and contribute effectively to future endeavors in the technology sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network & Computer Systems Administrator
US Army
08.2020 - 09.2024
- Managed installation of new servers and installation of new Cisco phone system.
- Enhanced network security with the implementation of advanced Cisco technologies and best practices.
- Optimized bandwidth utilization through careful monitoring of network traffic patterns and adjusting routing policies accordingly.
- Collaborated with team members to troubleshoot and resolve complex routing issues, ensuring minimal downtime.
- Conducted employee training sessions on cybersecurity awareness and safe computing practices to reduce risk exposure.
- Ensured optimal network security by implementing appropriate firewalls, intrusion detection systems, and access controls.
- Increased system security through the implementation of robust firewalls, intrusion prevention systems, and secure authentication protocols.
- Improved network security by deploying advanced firewall configurations that effectively mitigated potential threats from external sources.
- Enhanced system performance by optimizing VMware configurations and settings.
- Oversaw system updates and maintenance tasks to ensure optimal functionality of call management platforms.
Helpdesk Support Engineer
US Army
02.2019 - 08.2020
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
- Used ticketing systems to manage and process support actions and requests.
- Recruited, trained and supported help desk technicians and representatives.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Orchestrating the setup and deployment of mobile devices, ensuring meticulous configuration of applications, settings, and security protocols.
- Spearheading the strategic oversight of application lifecycle management, encompassing installation, updates, and removals, while ensuring seamless integration and adherence to compliance requirements.
Education
Eastern Wayne High School
Goldsboro, NC06.2018
Skills
- DHCP Administration
- System Security
- VPN Configuration
- Software Installation
- Network configuration
- Hardware troubleshooting
- IP Address Management
- Firewall Administration
- IT Infrastructure
- Incident Management
- Load Balancing
- Server Management
Certification
CCNA RSE
ITIL 4 Foundations
Comptia Security +
Timeline
Network & Computer Systems Administrator
US Army
08.2020 - 09.2024
Helpdesk Support Engineer
US Army
02.2019 - 08.2020
Eastern Wayne High School
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