Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy McDonald

Philadelphia,PA

Summary

Detail-oriented Presser familiar with store operations and dry cleaning procedures. Maintains clean and organized work areas, as well as processes payments, restocks supplies and writes up tickets. Over 25 years of related experience in commercial and industrial settings. Adept at managing the entire dry cleaning order, including picking up and making deliveries, pre-treating, laundering, pressing, folding and packaging. Excellent customer relations, multitasking and time management abilities. Focused dry cleaning professional skilled using machines such as pressers to provide customers with professional results. Knowledgeable on methods for treating spots, repairing tears and folding clothes quickly. Well-organized multitasker with exceptional focus and commitment to deliver great service. Skilled at cleaning stains on clothing and tackling new responsibilities with high level of efficiency. Proficient for having a knack for caring for various types of fabrics. Hardworking employee with strong work ethic and experience working within dry-cleaning establishments. Reliable employee seeking a long term stable position. Offering excellent communication and good judgment. Proficient presser known for having knack for caring for various types of fabrics. Hardworking employee with strong work ethic and experience working within dry-cleaning establishments. Reliable employee seeking long term position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

65
65
years of professional experience

Work History

Customer Service Representative

Linn One Hour Dry Cleaners
Philadelphia, PA
10.1993 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Entered orders into [Type] computer database system.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.

Presser

Linn One Hour Dry Cleaners
Philadelphia, PA
09.1993 - Current
  • Operated steam, hydraulic or other pressing machines to remove wrinkles from garments and flatwork items.
  • Assessed garments and fabric closely to identify correct pressing equipment and temperatures needed to remove wrinkles.
  • Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
  • Hung, folded and packaged finished articles to deliver to customers.
  • Operated machining equipment safely with team of operators.

Financial Services Representative

USAF
Washington, DC
12.1987 - 08.1995
  • Accurately processed routine financial transactions such as direct deposit, alimony & child support for customers.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Led cross-departmental and divisional workflows supporting risk management.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Met with members to understand goals and recommend solutions to fit specific needs.

Education

High School Diploma -

GWC HS of Engineering & Science
Philadelphia, PA
06.1986

Skills

  • Operating steam machines
  • Cleaning equipment
  • Pressing clothes
  • Customer Relations
  • Quality control
  • Safety Procedures
  • Bridal gown handling
  • Excellent Communication
  • Data Entry

Timeline

Customer Service Representative

Linn One Hour Dry Cleaners
10.1993 - Current

Presser

Linn One Hour Dry Cleaners
09.1993 - Current

Financial Services Representative

USAF
12.1987 - 08.1995

High School Diploma -

GWC HS of Engineering & Science
Troy McDonald