Troy Mcelrath
Oro Valley,AZ
Summary
Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Overview
11
11
years of professional experience
Work History
Owner/ Truck Company
Ground Up Logistics
Queen Creek, AZ
12.2019 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Researched potential partners in order to expand services offered.
- Kept records for production, inventory, income, and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Franchise Owner
Jan Pro Cleaning
Burr Ridge, IL
07.2016 - 07.2019
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Managed relationships with vendors, ensuring timely deliveries of products or services.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Reviewed customer feedback surveys to determine areas where improvements could be made.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Team Leader
Simos Solutions
Elwood , Illinois
07.2013 - 02.2016
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Education
CDL
Advantage Driving School
Joliet, IL04-2019
Skills
- Administrative Oversight
- Labor Relations
- Budget Administration
- Marketing Tactics
- Business Management
- Operations Management
Timeline
Owner/ Truck Company
Ground Up Logistics
12.2019 - Current
Franchise Owner
Jan Pro Cleaning
07.2016 - 07.2019
Team Leader
Simos Solutions
07.2013 - 02.2016
CDL
Advantage Driving School
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