Troy Meek
Lake Mary,FL
Summary
Innovative, results-driven technology executive with 25 + years leading large-scale digital transformations across web, mobile, e-commerce, and content platforms in the theme-park, financial-services, and telecommunications industries. Visionary champion of the “age of the customer,” leveraging real-time Voice-of-Customer insights, personalization, and modern engineering practices to create frictionless, revenue-generating digital experiences. Proven record of building high-performing global teams, negotiating strategic vendor partnerships, and delivering multi-million-dollar programs on time and under budget.
Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Vice President, Mobile / Web / ECommerce Delivery
UNIVERSAL DESTINATIONS & EXPERIENCES
07.2022 - Current
- Own global engineering for web, commerce, CMS, mobile apps, and translation platforms (Tridion, WorldServer) across North America, Japan, and forthcoming parks.
- Lead two directors, nine managers, and ~180 engineers, product owners, designers, and SREs in an Agile, value-stream model.
- Delivered a cross-platform Flutter app (iOS/Android/WebAssembly/Win) in Q1 2024; modular components now reused for park kiosks and digital food ordering.
- Introduced multi-cloud architecture (AWS & Azure) with automated CI/CD and IaC, reducing mean time to recovery from 40 min → 8 min.
- Champion W3C AA accessibility compliance and global design-system adoption; reduced defect backlog 30 % in first year.
Director, Web Solutions Delivery
UNIVERSAL DESTINATIONS & EXPERIENCES
09.2018 - Current
- Managed $45 M budget and two newly promoted managers (Web Content, Web Commerce).
- Scaled ticketing and package-booking platforms (Trisept) supporting hotels, airlines, and car-rental add-ons—drove 18 % YoY digital revenue growth.
- Launched water-park virtual-queue innovation enabling guests to “tap” into rides without physical lines—featured in national tech press.
- Implemented queue-management (Queue-It) and RabbitMQ messaging for surge events & annual-passholder reservations—99.999 % uptime.
Senior Manager, Web Solutions Delivery
UNIVERSAL DESTINATIONS & EXPERIENCES
05.2014 - Current
- Founded the eCommerce & brand-site engineering team from zero headcount to 65 FTE/contractors.
- Migrated content & translations from IT to business owners via Tridion + WorldServer; lowered dev backlog 40 %.
- Delivered complex ticketing catalog (1-day to multi-day, annual & express passes, VIP, special events) with dynamic pricing & promo-code engine.
Director, Digital Initiatives – Web / Social / Mobile / eBusiness
TRANSAMERICA
11.2010 - 05.2014
- Led up to 150 on/off-shore developers across Java, .NET, WebSphere, SQL, and mainframe platforms; consolidated 40+ microsites into a unified WCM.
- Spearheaded acquisition & rollout of SDL Tridion CMS and Fredhopper/SmartTarget personalization, launching first enterprise site in 6 months.
- Established digital governance, agile processes, and global sourcing partnerships with Tata, Syntel, CSC—cut run-rate spend 15 %.
- Managed multi-million-dollar budget and vendor contracts; recognized internally for innovation in Voice-of-Customer analytics.
Manager, Web / Social / Mobile / EBusiness
TRANSAMERICA
04.2007 - 11.2010
- Built a new UNIX-based sales-reporting platform delivering daily insights to C-suite; praised for zero-defect launch.
- Re-organized dispersed IT teams into a single division, harmonizing best practices and driving 20 % productivity boost.
Development Manager, Commercial Billing
VERIZON / MCI
11.1993 - 04.2007
- Directed up to 30 developers across mainframe & mid-range systems processing 1.5 B events/month.
- Modernized legacy IMS/CICS screens to web apps (Java/JSP/XML), slashing support costs 25 %.
- Consistently handpicked to rescue high-risk projects; achieved SOX compliance across all releases.
Education
MBA - Technology Management
University of Iowa
B.S. - Computer Science
Iowa State University
Skills
- SDL Tridion expertise
- Flutter development
- Proficient in Angular
- Experience with NET development
- Experienced with Nodejs development
- Experienced in JavaScript development
- Experience with StencilJS components
- Web development skills
- AWS platform experience
- Microsoft Azure expertise
- Experience with message queuing
- Queue-It management
- Akamai expertise
- Experience with ACI
- Figma user experience design
- Jira project management
- OKRs
- ITIL-4
- CI/CD (GitLab, Jenkins)
- Terraform
- Kubernetes
- Datadog
- Splunk
Websites
Accomplishments
- Double promotion to Vice President (2022) for exceptional leadership spanning web, e-commerce, and mobile.
- Featured at Google I/O 2024 after re-platforming three global native apps to a single Flutter code-base—crash rate ↓ 67 %, delivery cadence ↑ 40 %, guest NPS +9.
- Empowered business teams by migrating CMS and translation ownership to Tridion + WorldServer, cutting content cycle time from days to minutes and trimming localization spend 25 %.
- Launched ticketing & reservation ecosystems supporting > 30 M annual guests, including dynamic pricing, virtual queuing, dining and special-event reservations.
- Built a global design system (Figma) adopted by six parks and 150+ engineers/designers, eliminating 1,200 hrs of re-work per release.
- Negotiated multi-cloud & MarTech contracts (Akamai, Queue-It, RabbitMQ, ACI) saving $12 M CAPEX/OPEX while boosting scalability and fraud protection.
- Forrester e-Business Council member & keynote speaker on digital governance, CMS, and personalization best practices.
Affiliations
- Forrester e-Business Council – Member & Webinar Speaker
- Google I/O 2024 – Featured Partner Session on Flutter Enterprise Adoption
- Patent Pending – Virtual-Queue Optimization Algorithm for Theme-Park Operations
- Tech Executive Leadership Forum – Board Advisor
Certification
- AWS Certified Solutions Architect – Professional
- SAFe 6 Program Consultant (SPC)
- Gallup CliftonStrengths Top 5: Context, Responsibility, Significance, Achiever, Ideation
Languages
English
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Artificial Intelligence (AI) and Machine Learning
- Web Development and Design
- Coding and Programming
- App Development
- Developing software, websites, and apps in various programming languages
- Design and Build Websites
- Robotics
- Blockchain Technology and Cryptocurrency
- Video Game Design
- Participating in fundraising events to support local charities, schools, or community projects
- Enjoy participating in [activity] for overall physical and mental well-being
CORE COMPETENCIES
- Digital Strategy & Road-maps: Targeting & Personalization, P&L / Budget Management
- Content Management (SDL Tridion): Voice of the Customer Analytics, Vendor & Contract Negotiation
- Mobile & Cross-Platform (Flutter): Cloud (AWS, Azure) DevOps, Global Sourcing & Outsourcing
- E-commerce & Payments: Agile / SAFe / Value Streams, Leadership & Talent Development
Achievements
Patent, Web Master Certification, AI Certifications, Leadership training
Timeline
Vice President, Mobile / Web / ECommerce Delivery
UNIVERSAL DESTINATIONS & EXPERIENCES
07.2022 - Current
Director, Web Solutions Delivery
UNIVERSAL DESTINATIONS & EXPERIENCES
09.2018 - Current
Senior Manager, Web Solutions Delivery
UNIVERSAL DESTINATIONS & EXPERIENCES
05.2014 - Current
Director, Digital Initiatives – Web / Social / Mobile / eBusiness
TRANSAMERICA
11.2010 - 05.2014
Manager, Web / Social / Mobile / EBusiness
TRANSAMERICA
04.2007 - 11.2010
Development Manager, Commercial Billing
VERIZON / MCI
11.1993 - 04.2007
B.S. - Computer Science
Iowa State University
MBA - Technology Management
University of Iowa
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