Troy Melby
Rancho Santa Margarita,CA
Summary
Reliable and motivated team member with hands-on experience in customer service, fast-paced operations, and small business support. Strong communication skills developed through restaurant work and assisting in an AED service company. Known for professionalism, adaptability, and consistency. Seeking a sales associate or restaurant position with opportunities for training, mentorship, and long-term growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Assistant / Business Support
AED Services Company
01.2023 - Current
- Assisted with routine AED inspections, readiness checks, and equipment tracking
- Maintained service records, documentation, and compliance logs
- Supported scheduling of maintenance visits and follow-up service appointments
- Communicated with clients regarding service updates and equipment status
- Organized inventory, supplies, and replacement parts
- Assisted with basic billing support and customer account tracking
- Helped maintain long-term client relationships through professionalism and reliability
- Gained hands-on exposure to small business operations and customer service
- Family Business
Restaurant Team Member
Chicago Restaurant
01.2024 - 01.2026
- Worked in multiple front- and back-of-house roles including cashier, food preparation, expo, inventory management, and customer support
- Assisted with daily opening and closing procedures, including setting up stations, counting cash, and organizing supplies
- Managed customer orders and inquiries efficiently, providing friendly guidance and recommendations
- Trained and mentored new team members on workflow, safety, and customer service best practices
Restaurant Team Member
Pho Restaurant
01.2021 - 04.2023
- Assisted with multiple front- and back-of-house tasks including order taking, food preparation, customer service, and station organization
- Maintained cleanliness and sanitation of dining and kitchen areas, ensuring compliance with health and safety standards
- Supported daily opening and closing procedures, including restocking supplies and organizing workstations
- Provided friendly and efficient service during peak hours, assisting customers with menu questions and special requests
- Assisted team members in workflow coordination to ensure smooth and timely operations
- Learned foundational customer service, multitasking, and teamwork skills in a high-paced environment
Education
Associate Degree - Communications
Skills
- Customer Service
- Sales Support & Upselling
- Communication
- Cash Handling
- Team Collaboration
- Time Management
- Multitasking
- Problem Solving
- Reliability & Punctuality
- Effective communication
- Equipment maintenance
- Organizational management
- Attention to detail
Certification
- CPR Certified
- Food Handler's Card
Timeline
Restaurant Team Member
Chicago Restaurant
01.2024 - 01.2026
Operations Assistant / Business Support
AED Services Company
01.2023 - Current
Restaurant Team Member
Pho Restaurant
01.2021 - 04.2023