Summary
Overview
Work History
Education
Skills
References
Timeline
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Troy Mendiola

Santa Fe,NM

Summary

Motivated and versatile professional with extensive expertise in office administration, warehouse operations, and customer service. Excels in executing clerical tasks, proficient in time management, and maintaining efficiency in thriving, fast-paced, hands-on environments.

Overview

5
5
years of professional experience

Work History

Rental Service Associate

Toyota of Santa Fe
Santa Fe, New Mexico
08.2025 - Current
  • Assists customers with reservations, check-in/check-out, and rental agreements in a fast-paced environment.
  • Inspects rental vehicles for damage before and after use, documenting findings accurately.
  • Provides excellent customer service by answering questions, resolving issues, and ensuring customer satisfaction.
  • Coordinates vehicle availability, fleet rotation and cleaning schedules with team members.
  • Maintains accurate records in company database and handles confidential customer information securely.
  • Ensures compliance with safety regulations, company policies, and rental procedures.
  • Assists the parts department with loading and unloading deliveries, ensuring accurate counts, and safe handling.
  • Supports parts operations by receiving, organizing, and transporting auto parts to designated areas.
  • Distributes incoming mail, packages and documents to departments and staff throughout the shop.
  • Collects, sorts, and delivers inter-office correspondence in a timely manner.

Lead Floor Staff

Violet Crown Cinema
Santa Fe, NM
02.2024 - 07.2025
  • Managed guest relations, resolved customer complaints, and ensured a positive movie-going experience by addressing issues swiftly and professionally.
  • Oversaw daily theater operations, including the cleanliness and upkeep of theaters, lobbies, and restrooms, ensuring compliance with company standards.
  • Monitored and ensured adherence to safety protocols, including emergency procedures, first-aid response, and crowd control during busy screenings.
  • Assisted with inventory management, tracking concession supplies, and placing orders to maintain stock levels, and minimize waste.
  • Loading and unloading concession supplies, novelty shipments and theater equipment.
  • Responsible for signing in shipments/mail, and delivering them to their designated destination.
  • Delivered exceptional customer service by greeting guests, answering questions, and providing recommendations for showtimes, movie selections, and promotions.
  • Facilitated the smooth operation of special events, including private screenings, premieres, and promotional campaigns, ensuring all logistics were managed seamlessly.
  • Managed cash handling and point-of-sale transactions at concession stands, ensuring accuracy and efficiency in processing sales.

Assistant Service Manager

Enchanted Mazda
Santa Fe, NM
01.2021 - 02.2024
  • Greeted and assisted customers with vehicle service needs, effectively diagnosing concerns, and advising on maintenance, repairs, and service packages.
  • Managed service appointments, coordinating with technicians, and ensuring efficient scheduling to meet customer timelines and dealership goals.
  • Promoted additional services and products, including extended warranties, maintenance packages, and accessories.
  • Provided accurate service estimates, ensuring transparency with customers regarding costs, timeframes, and necessary repairs or maintenance.
  • Acted as the primary point of contact between customers and the service department, providing timely updates on the status of repairs, and addressing any concerns or delays.
  • Addressed customer complaints or service issues, striving to exceed expectations, and ensuring satisfaction through resolution or alternative solutions.
  • Maintained detailed and accurate service records for each customer, ensuring compliance with warranty policies and manufacturer guidelines.
  • Verified completed work to ensure it met dealership standards before returning vehicles to customers, consistently maintaining high levels of customer satisfaction.
  • Built and maintained strong customer relationships, offering follow-up services, and reminders for regular maintenance to ensure customer loyalty and repeat business.
  • Worked closely with service technicians and the parts department to streamline workflows and ensure the timely completion of services.
  • Utilized dealership software to enter customer information, service requests, and vehicle details, ensuring accurate and up-to-date records.
  • Managed a high volume of service appointments using scheduling software, optimizing the calendar for efficient workflow, and ensuring timely service delivery.
  • Created detailed service orders in the system, tracking the progress of repairs and updates throughout the service process, ensuring seamless communication between departments.
  • Updated and maintained customer profiles in the CDK system, including contact information, service history, and preferences, for future marketing and customer service initiatives.
  • Generated service estimates and invoices using dealership management software, ensuring accuracy in pricing, parts, labor, and warranty coverage.
  • Produced daily, weekly, and monthly reports on service metrics, customer satisfaction, and revenue, presenting findings to management, and helping to inform decision-making.
  • Entered warranty claims and repair details into manufacturer systems, ensuring that claims were processed accurately and promptly to meet customer expectations.
  • Communicated with customers and technicians via email and messaging systems, providing updates, and maintaining professional relationships through digital platforms.

Education

High School Diploma -

Academy At Larragoite
Santa Fe, NM
05-2014

Some College (No Degree) -

Santa Fe Community College
Santa Fe

Skills

  • Customer service
  • Data entry
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Microsoft office
  • Time management
  • Attention to detail
  • Organizational skills
  • Order picking and packing
  • Loading and unloading shipments
  • Sorting and distributing incoming mail
  • Preparing and sending outgoing mail/packages

References

References available upon request.

Timeline

Rental Service Associate

Toyota of Santa Fe
08.2025 - Current

Lead Floor Staff

Violet Crown Cinema
02.2024 - 07.2025

Assistant Service Manager

Enchanted Mazda
01.2021 - 02.2024

High School Diploma -

Academy At Larragoite

Some College (No Degree) -

Santa Fe Community College

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