Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Troy Michael

Yukon

Summary

I have over 32 years experience driving frontload, and rolloff trucks.

I was able to learn a lot in that time frame, from sales, management, and dispatch. I have a clean M.V.R.

I have received several safety accommodations and rewards for my driving.

Overview

14
14
years of professional experience

Work History

Lead Driver/Supervisor

Shamrock Environmental
Oklahoma City
11.2023 - 05.2025
  • Operated various vehicles to transport waste materials safely and efficiently.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Collaborated with team members to coordinate collection schedules and routes.
  • Maintained accurate logs of daily routes, fuel usage, and vehicle maintenance records.
  • Assisted in training new drivers on company policies and safe driving practices.
  • Communicated effectively with dispatch to report issues or changes in schedule.
  • Participated in regular safety meetings to promote a culture of safety awareness.
  • Supervised and trained new drivers in safe driving techniques and company policies.
  • Collaborated closely with dispatchers to ensure smooth operations.
  • Monitored driver performance, providing feedback when necessary.
  • Resolved customer complaints promptly and professionally.
  • Maintained accurate records of deliveries, pickups, mileage, fuel consumption, and other related information.
  • Assisted drivers with troubleshooting mechanical issues with vehicles.
  • Conducted regular meetings with staff to discuss best practices and address any concerns or issues.
  • Completed pre- and post-trip inspections of assigned equipment and vehicles.
  • Coordinated routes for drivers to ensure efficient use of resources.
  • Provided support to drivers during their route if needed.
  • Ensured that all vehicles were inspected and maintained properly.
  • Organized the delivery of goods to customers on time with a focus on customer satisfaction.
  • Developed processes for handling unexpected delays or cancellations due to weather conditions or traffic congestion.
  • Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
  • Implemented new technologies such as GPS systems into existing operations.
  • Created daily, weekly, monthly reports summarizing driver activity.
  • Enforced compliance with applicable laws regarding transportation regulations.
  • Investigated any incidents or accidents involving drivers or vehicles.
  • Tracked driver behavior, timekeeping and attendance.
  • Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
  • Checked vehicle after shift for damage.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Complied with company policies, objectives and communication goals.

Operation Manager/Relief Driver/Dispatcher

FER
Oklahoma City
09.2016 - 11.2023
  • Oversaw daily operations and ensured team alignment with company goals.
  • Managed staff schedules and coordinated training sessions for new hires.
  • Developed and implemented process improvements to enhance workflow efficiency.
  • Facilitated communication between departments to streamline project execution.
  • Analyzed performance data to identify areas for operational enhancement.
  • Established best practices for resource allocation and inventory management.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Operated delivery vehicles safely and efficiently across designated routes.
  • Managed logistics for timely deliveries and pickups at various locations.
  • Conducted vehicle inspections to ensure compliance with safety regulations.
  • Trained new drivers on company policies and safe driving practices.
  • Maintained accurate records of deliveries, mileage, and fuel usage.
  • Communicated with dispatch to coordinate changes in delivery schedules.
  • Resolved customer inquiries related to delivery status and service issues.
  • Supervised and trained new drivers in safe driving techniques and company policies.
  • Collaborated closely with dispatchers to ensure smooth operations.
  • Monitored driver performance, providing feedback when necessary.
  • Resolved customer complaints promptly and professionally.
  • Maintained accurate records of deliveries, pickups, mileage, fuel consumption, and other related information.
  • Conducted regular meetings with staff to discuss best practices and address any concerns or issues.
  • Assisted drivers with troubleshooting mechanical issues with vehicles.
  • Completed pre- and post-trip inspections of assigned equipment and vehicles.
  • Provided support to drivers during their route if needed.
  • Coordinated routes for drivers to ensure efficient use of resources.
  • Ensured that all vehicles were inspected and maintained properly.
  • Organized the delivery of goods to customers on time with a focus on customer satisfaction.
  • Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
  • Implemented new technologies such as GPS systems into existing operations.
  • Enforced compliance with applicable laws regarding transportation regulations.
  • Reviewed daily manifests to coordinate efficient deliveries.
  • Investigated any incidents or accidents involving drivers or vehicles.
  • Tracked driver behavior, timekeeping and attendance.
  • Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
  • Drove vehicles with capacities many tons to transport materials to and from residences, offices, and industrial yards.
  • Checked vehicle after shift for damage.
  • Collected payments for goods delivered or unloaded.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Frontload/Roll Off Driver

Waste Connections Inc.
Oklahoma City
08.2011 - 08.2016
  • Operated roll-off trucks to transport waste containers efficiently.
  • Followed safety protocols during loading and unloading procedures.
  • Conducted pre-trip inspections to ensure vehicle safety and readiness.
  • Assisted customers with container placement and service inquiries.
  • Maintained accurate logs of deliveries and pickups as required.
  • Managed traffic flow at job sites to ensure safe operations.
  • Ensured compliance with all applicable laws, regulations, policies, procedures, and safety standards.
  • Responsible for securing loads according to state law requirements prior to transport.
  • Managed daily vehicle maintenance logs, fuel logs, and other related documents.
  • Performed pre-trip inspections of the truck to ensure it was in proper working order prior to departure.
  • Complied with traffic regulations in order to operate vehicles safely on public roads.
  • Followed established company policies and procedures while operating truck safely at all times.
  • Maintained contact with supervisors regarding work schedule changes or job assignments.
  • Adhered to scheduled delivery times while maintaining accurate records of deliveries made.
  • Maintained communication with dispatch regarding pick-up and delivery times and routes.
  • Maintained cleanliness of cab area at all times including washing windows as needed.
  • Operated truck in accordance with Federal Motor Carrier Safety Regulations.
  • Identified potential hazards on the roadways and took appropriate action to avoid them.
  • Reported any incidents or accidents involving the truck or its cargo promptly to supervisor.
  • Communicated any delays or issues encountered during route to dispatch personnel immediately.
  • Verified paperwork for accuracy before loading and unloading of containers.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Followed regular schedule of pickups for individual customers and groups.
  • Worked well with dispatchers to communicate route and schedule changes.

Education

Some College (No Degree) - Law

Hagerstown Community College
Hagerstown, MD

Skills

  • Vehicle inspection
  • Route optimization
  • Safety compliance
  • Staff training
  • Driver supervision
  • Customer service
  • Incident reporting
  • Problem solving
  • Time management
  • Adaptable Decision-making
  • Vehicle maintenance knowledge
  • Logbook management
  • Strong communication skills
  • Driver training
  • Accident prevention strategies
  • Route planning expertise
  • Delivery planning
  • Defensive driving
  • Safe driving techniques
  • Route optimization strategies
  • Defensive driving techniques
  • Incident reporting protocols
  • GPS navigation systems
  • Driver training experience
  • Punctuality
  • Flexibility
  • Route logs
  • Excellent communication
  • Basic mechanics
  • City and non-city driving
  • Traffic rules compliance
  • Preventative maintenance
  • Weather Condition Adaptability

References

References available upon request.

Timeline

Lead Driver/Supervisor

Shamrock Environmental
11.2023 - 05.2025

Operation Manager/Relief Driver/Dispatcher

FER
09.2016 - 11.2023

Frontload/Roll Off Driver

Waste Connections Inc.
08.2011 - 08.2016

Some College (No Degree) - Law

Hagerstown Community College

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Troy Michael