Troy Minor

Worked closely with the sales management team to complete tasks including: pick-up/dropoff of sales vehicles, checking in vehicles arriving at the dealership, organizing the entire dealership lot including the sales showroom, bringing vehicles to detail to have them prepped for viewings and display, fueling vehicle inventory, picking up pastries from the store's partner cafe, assisting service department occasionally, assisting finance manager with customer paperwork signatures at the customer's home/workplace.

• Assuming the role of a front desk associate by completing office tasks and upkeep, Greeting residents and visitors as they enter/exit the property, Making phone calls as needed, learning the process of annual recertification files, working together with Resident Services to coordinate activities and events for residents and children, reporting to Property Manager as needed, conflict de-escalation, monitoring cameras for suspicious or abnormal activity.

• Greet tenants and visitors, keep a positive attitude, provide assistance with tenant concerns, watch the cameras and premises for suspicious activity, act as first line of contact in emergency situations, make sure visitors are not loitering around the buildings
• Communicate with maintenance when necessary.

• Responsibilities include: Valet clients' vehicles to designated location, deliver consumer and loaner vehicles to and from dealership, Assist Service directors with clientele, wash vehicles, transport parts to and from dealership to body shop, organize parts and service department, build rapport with service customers (new and previous).
• Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
• Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
• Parked and retrieved cars according to customer needs.

• Demonstrate good customer service, stay knowledgeable about products, build rapport with previous and new consumers, attend skill trainings and product demonstrations, direct clients to proper services.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.
• Created detailed sales presentations to communicate product features and market data.

• Hard working individual who excels in janitorial services, maintenance troubleshooting, repairing and maintaining equipment
• Automotive dealership experience with a good track record for customer service.
• Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
• Brought in new accounts through successful networking strategies and promotional approaches.
• Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.

• Handled shipment on a weekly bases
• Engaged in customer service while being friendly and very positive and encouraging
• Organize merchandise and prep to be sold on sales floor
• Showed proficiency in completing tasks and assisted with staff support
• Knowledgeable about the products being sold
• Good relationship with co-workers and supervisors
• Worked in stockroom and sales floor.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.