Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Moore

McKinney,TX

Summary

Upbeat Premises Technician with experience maintaining facilities. Skilled at diagnosing problems, replacing damaged parts and performing preventive maintenance. Flexible and accurate when working long hours in inclement weather. Well-organized and resourceful with superior work ethic.

Overview

16
16
years of professional experience

Work History

Premise Technician

AT&T
03.2019 - Current
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
  • Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
  • Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
  • Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
  • Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.

Alarm Service Technician

ADT Security
02.2018 - 03.2019
  • Enhanced customer satisfaction with timely installations, ensuring optimal functionality of commercial alarm and fire alarm systems.
  • Performed customer instruction on system operation and functionality.
  • Handled customer inquiries and complaints by repairing trust and solving complex problems.
  • Met customer commitments by arriving within estimated time of arrival.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Collected all required payments, balances and signatures from customers in an accurate and timely manner.
  • Suggested innovative and additional solutions to customers to fulfill their security and site automation needs.

System Lead Technician

Cable ONE
11.2007 - 09.2017
  • Conducted quality control inspections on technicians to ensure excellent work product.
  • Inspected sites and determined viability through observation and discussed options and requirements with customers.
  • Mounted telecommunication equipment such as cable trays, routers and switches by following set industry standards.
  • Used electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolved all problems from the customer-owned equipment to the output of the first distribution amplifier.
  • Inspected cabling systems and equipment on a regular basis so that any malfunctions or potential problems could be determined and handled on time.
  • Performed after-hours network stand-by, troubleshooting and repairs.·
  • Sought the opportunity to initiate the sale of new cable services, or upgrades of existing services and additional outlets.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.

Education

Lincoln University
Jefferson City, MO

University of Arkansas At Little Rock
Little Rock, AR

Associate of Science -

Connors State College
Warner, OK

Skills

  • Installation and Configuration
  • Troubleshooting and Resolution
  • Writing Reports
  • Diagnosing Issues
  • Customer Service
  • Quality Improvement
  • Active Listening
  • Site Installations
  • Splice Cable
  • Service Requests

Timeline

Premise Technician

AT&T
03.2019 - Current

Alarm Service Technician

ADT Security
02.2018 - 03.2019

System Lead Technician

Cable ONE
11.2007 - 09.2017

Lincoln University

University of Arkansas At Little Rock

Associate of Science -

Connors State College

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Troy Moore